Overview:
WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California \& Northern Nevada affiliate of Volunteers of America (VOA\-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA\-NCNN provides shelter or housing to nearly 4,000 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self\-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California \& Northern Nevada inspires self\-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California \& Northern Nevada. PROGRAM AND LOCATION:
VOA, a Certified Great Place to Work, is recruiting for a full\-time Administrative Assistant position for Manzanita Place. Manzanita Place is an affordable housing community designed for older adults 62 and older or a person with mobility impairments. Full\-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short\-term disability insurance coverage.
Responsibilities:
POSITION SUMMARY:
The Administrative Assistant is responsible for assuring quality service in a safe, non\-judgmental manner to all clients, visitors, and employees compassionately and professionally as it relates to the specific administrative job duties. Objectives include clerical support to the Community Administrator and providing professional direction and guidance to residents, visitors, and staff as required. Work is performed in a cost\-effective and service\-oriented manner related to established organizational standards.
OBJECTIVES/ACTIVITIES:A. Responsible for performing daily work requirements to achieve established objectives of the property site office.
1\. Greet the public and provide assistance to all walk\-in visitors to the property.
2\. Receive all incoming calls, answer client, visitor, and staff questions, and direct calls as needed.
3\. Order, distribute and maintain an office supply inventory.
4\. Open and distribute mail.
5\. Maintain maintenance contracts and schedule repair of office machines, i.e., copier, printer, fax, and postage machine. B. Perform daily responsibilities for the needs of the property and residents.
1\. Process applications, certifications, and recertification, complete lease packet, calculate rent, and prepare all documents in accordance with the regulatory agency's specifications and Fair Housing laws.
2\. Responsible for collection of rents from property residents
3\. Maintain resident and property files and waiting lists.
4\. Assist with other projects as assigned by Community Administrator. C. Provide clerical assistance to the Community Administrator.
1\. Prepare and maintain resident files.
2\. Enter and record accounts payable invoices.
3\. Make flight and hotel reservations.
4\. Create spreadsheets and reports as requested.
5\. Copy, fax, and distribute documents for Community Administrator as requested.
6\. Perform other duties as assigned. D. Responsible for self\-development.
1\. Continually learn and enhance technical and interpersonal skills.
2\. Attend staff meetings/assigned training and complete required certifications as needed to perform duties.
Qualifications:
EDUCATION AND EXPERIENCE:
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors and persons with disabilities. A minimum of a high school degree is required. One year of apartment management experience, knowledge of Fair Housing Laws, and state landlord/tenant rights and obligations is preferred. Certified Occupancy Professional, CMH designation, and or tax credit certification preferred. Necessary office skills include proficiency with computers, especially data entry using Excel and Word Processing. The position requires demonstrated ability in record keeping, mathematical comprehension, good written and verbal communication skills, ability to provide a kind and welcoming environment to all visitors, and a polite telephone demeanor. SPECIFIC SKILLS REQUIRED:
Teamwork skills
Oral and written communication skills
Computer skills
Ability to type a minimum of 40 wpm
Organizational skills
Analytical and decision\-making ability PHYSICAL REQUIREMENTS:
Lift and move up to 25 pounds
Physically able to safely maneuver weight distribution of office supplies
Stand, walk, bend, stoop, and sit frequently
Climb stairs as needed
Kneel occasionally
Pay Range: USD $19\.31 \- USD $19\.31 /Hr.