Senior Analyst, Customer Service (Onsite Miami)

Date Posted:

2026\-04\-30Country:

United States of AmericaLocation:

US\-FL\-OPA LOCKA\-3201 \~ 3201 NW 167th St \~ NW 167THPosition Role Type:

OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type:

None/Not RequiredSecurity Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world\-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do:

• Performs duties related to overall Customer Service
• Serve as customer interface on product status and deliveries
• Maintain records of customer communications and documentation in support of proper traceability, and to ensure timely response to all inquiries
• Document customer needs and concerns to identify patterns and maintain customer quality satisfaction
• Be the focal point between the customer and all other supporting function
• Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.
• Performs Order Administration duties using SAP including, but not limited to: Data Entry, Service estimate editing \& submission, Delivery/Shipment creation
• Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is complete

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• Previous experience performing Data Entry to input \& retrieve information
• Previous experience in a customer facing role

Qualifications We Prefer:

• Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External Customers
• Previous experience using SAP
• Able to effectively manage multiple priorities in a fast\-paced and dynamic environment
• Skilled in risk\-based decision making to address moderately complex problems
• Proficient in Microsoft Office applications (Excel, Word, and PowerPoint)
• Ability to display exceptional written and oral communication skills
• Prior Aerospace MRO experience

What We Offer Benefits

Some of our competitive benefits packages include:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program

And more!

Learn More \& Apply Now!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best\-in\-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter\-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health \& Safety (EH\&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibilities. And the bonds we form – with our customers and with each other \- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

*As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in\-person at one of our office locations, regardless of whether the role is designated as on\-site, hybrid or remote.*

The salary range for this role is 68,900 USD \- 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short\-term disability, long\-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective\-bargaining agreement.

Hired applicants may be eligible for annual short\-term and/or long\-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective\-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.\-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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