Customer Service Representative / Sales Assistant

Company Overview

Proseal Asphalt Maintenance is dedicated to providing top\-notch pavement maintenance and repair services. With a commitment to quality and customer satisfaction, we strive to deliver innovative solutions that meet the needs of our clients in the pavement maintenance industry.

Summary

We are seeking a motivated Sales Assistant to join our team at Proseal Asphalt Maintenance. In this role, you will support our sales team by managing accounts and assisting with various sales activities. Your contributions will be vital in helping us achieve our business goals and enhance customer relationships.

Essential Duties and Responsibilities:

· Follow up on warm and cold leads to expand the client base and increase revenue

· Respond to ad inquiries and proactively follow up with prospects to qualify and convert leads

· Maintain an organized pipeline of prospects using CRM tools and ensure accurate data entry

· Manage unused leads in the database and re\-engage dormant prospects

· Track conversion metrics to improve lead follow\-up strategies and ROI

· Build and maintain strong relationships with clients

· Provide exceptional customer service, ensuring a positive and professional client experience at every touchpoint

· Handle inbound and outbound phone calls, ensuring a high response rate and timely communication

· Represent the company with professionalism in client meetings, onsite visits, and virtual communications

· Develop and deliver clear, accurate, and timely quotes and proposals tailored to client needs

· Present quotes to clients, answer questions, and revise proposals as needed to close deals

· Collaborate with sales reps and project leads to ensure accurate cost estimations and scope

· Follow up with clients to finalize agreements and secure project approvals

· Assist in scheduling sales appointments and follow\-ups with clients

· Support sales reps with calendar management, meeting preparation, and administrative tasks

· Keep sales collateral, templates, and proposal materials up to date

· Prepare and maintain client folders and documentation in alignment with company standards

• Respond to phone calls, e\-mails, and text messages in a timely fashion
• Willing to learn the industry and help us maintain and grow our marketplace position
• Attend business meetings, professional associations meetings, and trainings as required
• Follow and adhere to Company policies, procedures, and guidelines
• Perform other administrative duties, tasks and special projects as assigned

Position Requirements and Skills:

· Must be ambitious! We’re looking for a real “Go\-Getter” who wants to serve and add value

· Professional in attitude and appearance

· Possess the ability to connect with a variety of personalities

· Lives out Core values – Concierge, Hard Working, Thinkers, Delivers, and Team

· Maintain professional and technical knowledge by attending educational workshops, trainings, publications, networking, and professional societies

· Must possesses a strong knowledge of site development/improvement

· Work independently, self\-directed and manage direct reports

· Strong leadership skills – leads by example and helps motivate others to do their best

· Extremely strong phone skills – high energy and passion for helping others

· Be a team player who thrives working with a tight\-knit company where their activities directly affect the bottom line

· Someone who thinks and acts like an entrepreneur and takes an ownership mentality in all that is done in this position

· Ability to perform accurate data entry within specified time frames

· Ability to perform intermediate tasks in the Google Suite and/or MS Office Suite (Word, Excel, Outlook)

· Outstanding written, grammar, \& verbal communication skills with ability to interact with all levels of an organization

· Must possess excellent organization, project/planning, and problem\-solving skills

· Excellent time management skills and ability to adhere to schedules/deadlines

· Must be dependable and safety oriented

· Self\-motivated and results driven with proven ability to succeed – wants to grow both professionally and personally

· Ability to work some nights and weekends as needed

· Enthusiastic about best possible customer service for clients and customers

· A role up your sleeves, and all hands\-on deck mentality to cross functional tasks and assignments

· Strong relationship management and the ability to drive multiple tasks to completion successfully

· Resourceful team player and a positive “can\-do” attitude

· Ability to work in a fast\-paced environment

· Negative pre\-employment drug screen and ability to pass criminal background check

· Good attendance record required

· Travel as required

Job Type: Full\-time

Pay: $18\.50 \- $22\.00 per hour

Benefits:

• On\-the\-job training
• Paid time off
• Professional development assistance
• Referral program

Compensation Package:

• Bonus opportunities

Ability to Commute:

• Annville, PA 17003 (Preferred)

Ability to Relocate:

• Annville, PA 17003: Relocate before starting work (Required)

Work Location: In person