Quality Control Technician / Operations Assistant

We are looking for a hands\-on, versatile team member who takes as much pride in a spotless facility as they do in a precise lab result. This is not a typical quality technician role — about two\-thirds of your week you’ll be doing meaningful, technical quality control work, and the rest of the time you’ll pitch in wherever the team needs you — whether that’s reception, warehouse support, or keeping our regulated, FDA\-registered facility clean and running smoothly. Either way, as a pivotal part of our team, you will play a crucial role in ensuring our products meet the highest standards of quality and safety, directly impacting the well\-being of thousands of dogs and cats every day.

If you have technical quality experience, a genuine “no task is beneath me” attitude, and you’re someone who values variety, takes ownership, and doesn’t draw hard lines around a job description, we’d love to meet you.

Job Description

As a Quality Control Technician / Operations Assistant, during approximately 24 hours of your work week you will be responsible for performing various processes and procedures to ensure adherence to internal, controlled, standard operating procedures (SOPs), work instructions, and regulatory/third\-party certifying body standards.

*Tasks will include but may not be limited to:*

• Perform cleanliness/microbial tests, such as ATP, Salmonella, and coliform, of the environment, air, water, equipment and packaging materials.
• Calibrate and/or verify equipment, such as scales, calibrated weights, timers, luminometers, incubators, thermometers, hygrometers, and metal detectors in\-house and via third\-party contractors/vendors.
• Conduct regular quality inspections of manufacturing/production processes, testing supplies, raw materials, packaging materials, and finished products.
• Gather samples of raw materials and finished products to send them to third\-party vendors for microbial, identity and CofA confirmation testing.
• Maintain the cleanliness of our lab area and equipment.
• Maintain and update quality and production documentation for all of the above accurately and with close attention to detail.
• Wear all required PPE appropriate to the task (e.g., lab coat, lab pants, hair net, beard net, gloves, shoe covers/boots, face mask/shield, eye protection, ear protection, etc.).
• Escalate quality issues effectively and in a timely manner to the Quality Assurance Specialist and/or Director of Operations (PCQI) as appropriate.
• Follow all cGMPs, GRMA, FDA, Cal OSHA, and other safety procedures.

During approximately 12 hours of your work week you will be responsible for performing general operations and facility support duties.

Tasks will include but may not be limited to:

• Reception: Answering phone \& door, greeting visitors, assisting them with signing in \& any visitor SOPs, directing them to the appropriate waiting place and/or person.
• Mail management: Sorting and distributing incoming mail/packages, preparing outgoing mail/packages.
• File maintenance: Maintaining physical filing systems, ensuring documents are organized and readily accessible.
• Office supply management: Tracking \& maintaining office supplies.
• Data entry: Entering/editing information into spreadsheets and databases.
• Misc. administrative tasks: Copying, faxing, scanning documents.
• Meeting support: Setting up (including videoconferencing equipment) and breaking down conference room for meetings.
• Communication support: Drafting emails, letters, (custom pre\-printed) condolence cards, and memos.
• Data integrity: Crosschecking paperwork for completion and flagging errors.
• Team\-building tasks: Gift card ordering for employee goodwill, SWAG/merchandise ordering and distribution, birthday card circulation, event/party planning/setting up.
• Occasional trips to local stores for needed supplies and/or to drop off samples for shipment (e.g., UPS Store).
• Occasional trips to our secondary Woodland location to let in vendors, lock up, check supplies, etc.
• Safely operate stand\-up forklift(s) and pallet jacks.
• Cross training for fulfillment tasks, pulling and shipping customer orders.
• Cross training for custodial tasks: Daily, weekly, and monthly cleaning tasks for the main office; including mixing and testing of cleaning solutions.

Reports To: Quality Assurance Lead

Desired Qualifications

• Bachelor’s degree in a related STEM field (e.g., Food Science, Chemistry, Biology, etc.)
• Experience in food service or food dietary supplement, or pharmaceutical manufacturing.
• Knowledge of FDA regulations and cGMP standards.
• Strong commitment to quality, safety, and animal health.
• Detail\-oriented with a strong commitment to data integrity and accuracy.
• Excellent analytical and problem\-solving skills.
• Strong time management and organizational/calendar management skills.
• Ability to work independently and as part of a team in a fast\-paced and regulated environment.
• Adaptable and responsive to changing priorities and challenges.
• Effective communication and interpersonal skills.
• Proficient in Microsoft Office and/or Google Workspace tools.
• Ability to read, understand, and follow through on verbal and written English directions.
• Ability to lift 2 lbs–15 lbs regularly and up to 60 lbs occasionally.

Employee Wages \& Benefits

• Starting wage: $30\.00 per hour
• 36\-hour work week
• Performance\-based bonus(es)
• Accrual of up to 10 paid vacation/PTO days annually
• Accrual of up to 5 paid sick days annually
• 11–13 paid annual company holidays
• Year(s) of Service Awards
• Health, dental, \& vision insurance
• Retirement plan with employer match
• Tuition reimbursement program
• Gym membership reimbursement benefit
• Weekly employee “awesomeness” recognition \& rewards program!
• Monthly employee team building!
• Annual company parties
• Opportunity to work at a California Benefit Corporation and Certified B Corporation that values employee skill sets \& work ethic and respects their work/life balance

Work Hours

Our full\-time positions are 36 hours per week to help our employees achieve a work/life balance. Being asked to work over 36 hours a week is rare, and based on an unforeseen circumstance.

Monday through Thursday: 7:00 AM to 3:30 PM with a half\-hour lunch and two 10\-minute breaks.

Friday: 7:00 AM to 11:00 AM with one 10\-minute break.

About Us

Davis Veterinary Medical Consulting, Inc. DBA Balance It is a small but diverse family\-owned company with 15 employees (10 onsite and 5 remote) that includes two in\-house engineers and numerous veterinary professionals on our staff. We are a third\-party certified \& FDA registered human dietary supplement manufacturer and online software developer. Our focus is on the veterinary market with various patented products designed for dogs and cats used globally.

We have a custom\-built, 9600 sf main facility located in Woodland, CA (next to Davis \& Sacramento) that offers employees a work environment with very high cleanliness standards, plenty of natural lighting, respect for employee growth, work/home life balance, and much more! We offer a competitive pay rate, a full\-time 36 hour work week (with employees only working 4 hours every Friday), and excellent benefits including medical, dental, vision, retirement plan, sick/PTO accrual, tuition reimbursement program, and many paid holidays.

Davis Veterinary Medical Consulting, Inc. is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products \& free software, the diverse consumers \& users we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

Job Type: Full\-time

Pay: From $30\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have a Bachelor’s degree in a related STEM field (e.g., Food Science, Chemistry, Biology, etc.)?
• Do you have experience in food service or food dietary supplement, or pharmaceutical manufacturing.
• Do you have any quality technician related experience? If so, please describe.

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Ability to Commute:

• Woodland, CA 95776 (Required)

Work Location: In person