About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world\-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.
About the Position:
Effortless is looking for an enthusiastic, dedicated, and detail\-orientated Tier 2 Analyst to join the Service Delivery team. The ideal candidate is an IT technical professional who provides superior support to the end\-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help\-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephone (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high\-level support for escalated complex issues.
Education and Experience:
1\. High School diploma or equivalent (Degree preferred)
2\. 3\-7 Years of IT, Help Desk and/or MSP experience
3\. Competency Certifications preferred (Net\+, Microsoft, VMWare, etc.)
Required Qualifications and Job Description:
- Excellent inter\-personal skills; as good with people as you are with computers.
- Having an undefeatable attitude and the tenacity to find solutions.
- Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues.
- Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).
- Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention.
- Experience with
- A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non\-I.T. technical staff.
- Excellent organizational and time management skills.
- Security oriented.
- Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in\-depth evaluation as well as the ability to identify problems in advance and propose solutions
- Require limited supervision and direction; drive results, and set priorities appropriately and independently
- Ability to work on a 24x7 on\-call, weekday and weekend schedule
- A passion for IT
- Health, dental, and vision insurance
- 401K with employer match
- Paid time off and holidays
- Opportunities for career growth and development
- Training and certification support
+ Basic networking including wireless, wired, security and basic design.
+ Producing support documentation for supported products.
+ Corporate applications including Microsoft Office and Adobe applications
+ Active Directory account administration
+ Group Policy
+ DNS (both public and private)
+ Office 365 Admin (including Intune, Azure)
+ Working with virtual machines (preferably VMware)
+ RMM (Remote Management \& Monitoring) systems (preferably Kaseya)
+ Desktop imaging
+ Basic scripting (preferably in PowerShell)
Teamwork:
A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate.
Position Details:
Location: Remote
Hourly Rate: $21 \- $26 per hour
Schedule: Day Shift with on\-call rotation
Benefits:
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