IT Summer Intern - Epic Training & Access

Newport News, Virginia Overview

The Riverside Health System provides a temporary paid student internship program that creates an opportunity to gain invaluable experience through a combination of mentoring, learning activities, and project work designed to give broad exposure to the inner workings of a health care system. This temporary paid internship program consists of various assignments throughout the health system combined with leadership development opportunities. Students serving in this role will be expected to participate in completing projects for the health system with minimal supervision. Students will be assigned to one department or facility for the entire program period where they will work under the supervision/mentorship of an experienced Business Unit Leader. Additionally, students may have the opportunity to attend training and development meetings in an environment with other students or administrative residents. Students may work in non\-clinical functional areas such as hospital/facility/clinic administration, finance, information technology, marketing/communications, or human resources.

Position Summary

The Epic Training \& Access Intern will support the daily operations of the Epic training, security, and end‑user onboarding processes. This role provides hands‑on experience in healthcare technology, electronic health record (EHR) systems, curriculum development, user access provisioning, and customer support. The intern will work closely with trainers, analysts, and leadership to improve workflows, enhance training materials, and contribute to special projects impacting clinical and operational end users across the organization.

Key Responsibilities

Training Support

• Assist with scheduling, preparing, and coordinating Epic end‑user training sessions.
• Support trainers with class setup, roster management, attendance tracking, and learner communications.
• Help update and maintain training materials, Quick Start Guides, tip sheets, and eLearning modules.
• Provide hands‑on classroom assistance during training sessions (technical setup, learner support, device prep).

Access \& Security Support

• Aid the Access team in processing Epic role‑based access requests under supervision.
• Assist in validating user access accuracy and troubleshooting account‑related issues.

Process Improvement \& Documentation

• Participate in reviewing workflows to identify gaps or areas for improvement.
• Assist in creating or updating standard operating procedures (SOPs).
• Conduct basic data entry, reporting, and quality‑check tasks related to training and user access operations.

Special Projects

Depending on departmental needs, projects may include:

• Enhancing onboarding experience for new Epic users
• Content redesign for the learning management system (LMS)
• Organizing SharePoint resource libraries
• Supporting optimization initiatives for clinical, clerical or revenue cycle teams

Skills \& Qualifications

Required

• Currently enrolled in an undergraduate program (Information Systems, Health Informatics, Education, Computer Science, or related field).
• Strong communication and customer‑service skills.
• Attention to detail and ability to handle confidential information responsibly.
• Comfortable learning new technology and software programs.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred

• Interest in healthcare IT, Epic systems, or instructional design.
• Experience with SharePoint, LMS systems, or digital content creation tools.
• Ability to work independently and in a team environment.

What the Intern Will Gain

• Exposure to Epic EHR workflows and healthcare IT operations.
• Experience with training development, user support, and security roles.
• Professional development through mentorship, job‑shadowing, and cross‑department collaboration.
• Hands\-on experience supporting a large\-scale healthcare information system.

Work Environment

• Combination of classroom, office, and virtual work depending on departmental needs.
• May require occasional support during early morning training sessions.

What you will do

• Communicates clearly and provides excellent customer service to all persons accessing Riverside Health System. Promotes ease of access to Riverside services.
• Engages in a team environment, following the RESPECT policies/guidelines. Does not participate in negative discussions with other staff unless it is to eliminate negativism by offering solutions. Assists in the orientation and / or on\-boarding of new employees.
• Demonstrates effective verbal and written communication skills. Shows professionalism in communicating on the phone and in person. Demonstrates knowledge and support of the mission of RHS policies and interpersonal relations to staff, physicians, customers and other departments.
• Demonstrates positive interpersonal relations in dealing with fellow employees, supervisors, and other department employees, so that departmental productivity and positive employee relations are maximized while maintaining a level of professionalism.
• Demonstrates project management skills to include: project tracking, reporting, and measurement activities that indicate progress towards department/system/corporate goals. Completes projects within assigned time frame.

Qualifications

Education

• High School Diploma or GED, Currently enrolled college student (Required)

Skills and Abilities

• Ability to work independently as well as in groups
• Ability to interact effectively with all types of people.
• Excellent communication and customer service skills.
• Strong skills in Microsoft Excel and Word

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.