Operations Assistant

Job Title: Operations Assistant

Job Summary

The Operations Assistant supports the day\-to\-day management of our association. This role serves as the first point of contact for members and visitors, always requiring excellent customer service. The position coordinates internal processes, manages records, supports and creates social media content, and assists with educational programming such as class scheduling, proctoring, and reporting to regulatory agencies. This role helps to ensure smooth communication and efficient operations across the association. The Operations Assistant plays a key role in creating a professional, organized, and positive experience for everyone.

Key Responsibilities

• Serve as the first point of contact by answering phones, responding to emails, and assisting walk\-in visitors in a professional, friendly, and customer\-focused manner
• Deliver a high level of customer service in all interactions, ensuring positive and professional experiences for members, staff, and visitors
• Assist with daily operational tasks, including but not limited to scheduling, data entry, and document management
• Coordinate communication between committees to support workflow and project progress
• Maintain and update records, spreadsheets, and internal systems
• Track orders, inventory, or project timelines as needed
• Create, schedule, and publish social media and website content across platforms
• Schedule and coordinate educational classes, training sessions, or workshops
• Communicate with instructors and participants regarding class logistics and updates
• Proctor education classes, ensuring guidelines and procedures are followed
• Maintain and submit attendance records for participants to obtain continuing education credit
• Support process improvements by identifying inefficiencies and suggesting solutions

Qualifications

• High school diploma or equivalent
• 1–2 years of administrative, operations, customer service, education support, or social media experience preferred
• Strong organizational and time\-management skills
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with social media platforms
• Excellent customer service skills are required
• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks
• Attention to detail and a proactive, problem\-solving mindset

Preferred Skills

• Experience with social media tools and website content updates
• Basic graphic design skills (Canva or similar tools)
• Experience coordinating classes, events, or training programs
• Familiarity with learning management systems (AMS)

Work Environment

• Office\-based Monday – Friday: 8:00 am – 4:30 pm
• May include rare occasional evening or weekend hours
• Pay Range is dependent on experience $15 \- $17 per hour, 40 hours per week
• Benefits include sick leave, vacation leave and employer sponsored health insurance, covering a portion of the employee’s premium

Pay: $15\.00 \- $17\.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person