Secretary/Receptionist

Primary Responsibilities

Customer Service \& Communication (Highest Priority)

• Answer all inbound phone calls professionally
• Respond to client texts and emails promptly
• Handle all initial client inquiries
• Monitor and manage active inbound communications daily

Scheduling \& Calendar Management

• Schedule jobs, service requests, and approved work
• Coordinate schedules with crews, clients, and management
• Confirm appointments and handle rescheduling

CRM \& Administrative Support (Jobber)

• Manage and update Jobber CRM
• Tag leads and clients by service type
• Track referral sources accurately
• Perform lead follow\-ups (quotes, invoices, job follow\-ups)
• Send invoice reminders and post\-job communications

Operations \& Office Support

• Log activity and KPIs into a master spreadsheet
• Assist with supply store payments in coordination with management
• Complete administrative tasks such as data entry and organization

Marketing \& Outreach Support

• Assist with seasonal outreach and targeted marketing campaigns
• Send personalized thank\-you messages or gifts for referrals

Daily Time Focus (Approximate)

• Inbound calls, texts, and emails: \~6 hours
• Scheduling and coordination: \~1 hour
• Lead follow\-ups and CRM updates: \~1 hour
• Administrative and marketing support: remaining time

Work Location \& Flexibility

• Remote to start (work from home)
• Must be local and able to transition to a fully in\-office role mid\-season
• Flexibility required to work both remote and in person as the business grows

Required Qualifications

• Previous receptionist, secretary, administrative assistant, or customer service experience
• Strong phone etiquette and communication skills
• Experience handling a high volume of calls
• Comfortable working independently in a remote setting
• Proficient with Google Workspace (Gmail, Docs, Sheets)
• Strong organizational and time management skills

Preferred Qualifications

• Experience with Jobber CRM or similar CRM software
• Experience in home services, landscaping, construction, or trades
• Bilingual (English/Spanish preferred)
• Experience with scheduling, invoicing, and lead follow\-ups

Benefits

• Remote to start with transition to in\-office opportunity
• Stable hours and clearly defined responsibilities
• Long\-term role with growth potential
• Supportive team and well\-established systems

Job Type: Full\-time

Pay: $18\.00 \- $22\.00 per hour

Application Question(s):

• Do you have a reliable computer and stable high\-speed internet suitable for handling calls, scheduling, and daily communication?
• Are you available to work Monday through Friday from 9:00 AM to 5:00 PM and remain actively responsive during those hours?
• What hourly pay range are you seeking for this position?
• This role may occasionally require extended hours (up to 6:00 PM) or limited Saturday availability during peak seasons. Are you flexible and willing to accommodate this when needed?
• This is currently a fully remote position; however, we plan to transition to a hybrid or in\-office setup within the next 6\-12 months in Arlington Heights, IL or a nearby area. Are you willing to transition to a partly or fully in\-office position when that transition occurs?

Work Location: Hybrid remote in Mount Prospect, IL 60056