Requisition ID:
48833
Work Location:
Housing \- Municipal Center
Pay Range:
G.15, $35,006\.40 \- $54,246\.40
Starting Salary:
Depending upon Qualifications
Work Schedule:
M\-F, 8am\-5pm
Part Time Hours/Wk:
Job Open Date:
4/20/26
Application Deadline:
4/25/26
Job Duties:
Join the Housing and Neighborhood Preservation's Code Enforcement Division and be part of a team that works behind the scenes to help keep Virginia Beach one of the most beautiful and welcoming communities in the region! Our Office Assistants play a key role in supporting our field inspectors, assisting residents, and ensuring smooth daily operations that uphold community standards and the Virginia Maintenance Code. Together with our inspectors, we help strengthen the charm and character of Virginia Beach one property at a time.
Interested in making a meaningful impact on our community? We'd love to have you on our Code Enforcement administrative team, supporting the safety, appearance, and quality of life in our city!
#### About the Role
As an Office Assistant II, you will join a dedicated four\-person team that manages administrative functions for one of our inspection teams. NO two days will look exactly the same, and you'll be involved in a wide range of responsibilities, including:
- Processing approximately 40 code enforcement cases each day, which includes:
- Providing customer service by answering citizen calls and emails, taking complaints, and educating citizens about codes, compliance requirements, and processes
- Scheduling inspections and coordinating with staff
- Sorting and distributing incoming mail; preparing outgoing mail
- Managing lien processes by verifying payments, preparing, filing, and mailing documents, and ensuring funds are allocated appropriately and received by the correct financial entities
- Thrives in a busy, customer\-focused environment
- Learns new computer systems quickly and is comfortable with databases
- Communicates clearly, calmly, and professionally with empathy
- Can de\-escalate difficult interactions and work with diverse residents
- Stays organized and accurate while managing multiple priorities
- Works well independently and contributes to our small, collaborative team
- Is dependable, self\-motivated, and service\-oriented
- Can confidently answer multi\-line phones and engage with the public
- Appreciates structured procedures and manages the details, while being flexible to adapt to fluctuating workloads with accuracy and consistency
- Is driven to contribute to a mission\-focused team that helps maintain community standards across Virginia Beach
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
+ Detailed data entry
+ Research using multiple systems
+ Preparing and sending correspondence to all owners/renters on record for each case
+ Scanning and uploading documents into case files
After successful hands\-on training, you may be eligible for a hybrid work schedule coordinated with the other team members.
#### We're Looking for Someone Who:
Applicants for this position will be considered for future vacancies for up to six months.
The City offers a generous benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Annual and Sick Leave.
Official City Job Description:
https://virginia\-beach\-departments\-docs.s3\.amazonaws.com/city/job\-descriptions\-pay\-plans/Office\-Assistant\-II\-00190\.pdf
Working Conditions:
https://workingcondition\-summary\-prod.s3\.amazonaws.com/B.004888\.3\.pdf
Minimum Requirements:
MINIMUMS: High school or GED plus one year (1\) of experience in fields providing the required knowledge, skills and abilities, such as clerical or office assistant; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Requires a passing score on typing test. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short\-term department needs and/or City\-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
One or more years of customer service experience (phone, in\-person, or online). Experience handling stressful situations and resolving concerns respectfully. Proficiency with multi\-line phones. Strong computer skills, including Microsoft Office (Outlook, Excel, Word, etc.) and work\-management databases (Accela or similar preferred). Experience preparing professional correspondence. Two or more years of administrative/clerical experience (data entry, records management, mail processing, scheduling, payments, office equipment). Ability to multitask effectively with minimal supervision. Organized and able to work independently (remote or in the office) and on a team.
Special Instructions:
VRS Contribution: All full\-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre\-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.