SalesForce Service Cloud Business Analyst

Current Lighting Employee Co LLC
Greenville, SC, US
Posted Apr 16, 2026

Current is a leading provider of advanced LED lighting and intelligent controls solutions, helping customers create safer, more efficient, and inspiring environments across commercial, industrial, and institutional spaces. Formed through the combination of GE Current and Hubbell’s Commercial \& Industrial Lighting business, the company offers one of the industry’s most expansive portfolios of sustainable lighting brands and technologies backed by a strong heritage of innovation. At Current, teams are “Always On” for customers—designing, manufacturing, and supporting lighting solutions that enhance quality of light, improve productivity, and reduce energy use in real‑world applications.

Responsibilities

  • Responsible for in\-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work.
  • Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
  • Serve as the subject matter expert on Salesforce.com initiatives in relation to the daily user experience.
  • Provide mentoring and guidance to other team members as they fulfill real\-time feature requests. Collaborate with IT Teams to troubleshooting issues and prioritize helpdesk tickets if needed
  • Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
  • Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
  • Develop test plans and lead testing cycles (both QA and UAT)
  • Analyze and implement Salesforce release features in accordance with the yearly cycle
  • Maintain annual reviews of overall systems, health, security, and technical debt
  • Required Qualifications

  • Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Service Cloud Consultant
  • CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system. Salesforce CPQ is not an explicit requirement, but prior or current experience is
  • Strong data analytical skills
  • Strong business acumen, technical aptitude and attention to detail
  • Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
  • Ability to clearly \& concisely communicate with users in different roles and with varying skill sets
  • Positive attitude, growth mindset, and ability to take initiative with minimal supervision
  • Preferred Qualifications

  • Experience in the following areas is a plus:
  • Salesforce Ecosystem: Service Cloud, Sales Cloud, Experience Cloud, B2B Commerce
  • Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer,
  • Mulesoft integration experience\- Business Analyst or Solutions Architect experience
  • Workflow \& Automation Platforms: Zapier, Formstack, Jotform
  • Document \& e\-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign
  • Salesforce Utilities: Salesforce Workbench, DataLoader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
  • Ideal candidates may also:

  • Enjoy analytical troubleshooting and data\-driven problem solving
  • Work with strong attention to detail and data accuracy
  • Proactively recommend system improvements
  • Communicate and collaborate effectively across teams, both in\-office and remote
  • Understand Salesforce database structures, capabilities, and limitations
  • Have experience implementing Salesforce end\-to\-end
  • Thrive in a fast\-paced, evolving environment with high autonomy
  • Education or Experience

  • 5 years minimum Salesforce experience, senior administrator skills required
  • Bachelor's degree or equivalent work experience
  • Compensation

    The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $70,000\-$92,000\.

    Benefits and Perks

    The Highlights:

    All around competitive culture where together we strive to:

  • Approach each day with a tenacious curiosity
  • Communicate openly and honestly\- internally and externally
  • Work hard, take risks, fail fast…learn and move on
  • Embrace diversity and welcome opposing thoughts
  • Empower and develop each other
  • We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top\-notch learning courses through LinkedIn Learning
  • Regular manager check\-ins to drive performance and career growth
  • Our more standard benefits

  • Full\-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
  • Paid Company Holidays
  • A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
  • 401(k) retirement program with a fully vested immediate company match
  • Flexible Spending Account options for pre\-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non\-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com

Job Details

Job Type

admin_data_entry

How to Apply

This job has specific application instructions. Please read the full job description carefully.

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Original job posting from: Indeed_linkedin

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