Administrative Assistant I - Registrar's Office

About Us

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Georgia College \& State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast\-paced and technology\-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life\-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award\-winning, high\-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News \& World Report, The Princeton Review and Colleges of Distinction \- among other ranking sources.

Georgia College \& State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high\-impact practices such as internships, service\- and community\-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville \- Macon and Atlanta are located within easy driving distances.

Georgia College \& State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Job Summary

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The Administrative Assistant I provides front\-line customer service for the students, alumni, faculty, staff and administration at Georgia College \& State University and performs a variety of administrative and staff support duties for the Registrar's Office. This is a twelve\-month, full\-time, on\-campus position. This position reports to the University Registrar.

Responsibilities

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Customer Support \- 35

• Serve as the initial point of contact for the Registrar's Office, answering phone calls, responding to emails, and greeting visitors.
• Resolve routine problems and respond to inquiries concerning the activities and operations of the Registrar's Office.
• Route inquiries to another appropriate office when necessary.
• Use the student information system to input and retrieve data, ensuring accuracy, consistency and FERPA compliance.

Administrative Support \- 35

• Assist with the entry, distribution, and filing of official documents, including withdrawals, transcripts, enrollment verifications, petitions, graduation applications, and immunizations.
• Process student add/drop and registration requests.
• Process routine updates to student records, including name or address changes.
• Scan, index, and archive documents using the office's document management system.
• Maintain status as a notary public.

Customer Service \- 10

• Serve as an initial point of contact for students, advisors, staff, and faculty who contact the Registrar's Office.
• Participate in and promote customer service initiatives and efforts within the department.
• Provide superior customer service to students, faculty, staff, alumni, and the general public, while ensuring compliance with policy.
• Assist in\-person visitors, answer phones, and respond promptly to direct and office email inquiries.
• Manage confidential communications and records in accordance with federal, state, system, and University policies.
• Support the University mission, strategic plan, and division and department goals.
• Promote effective communication and positive relationships with all members of the University community.

Supervision \- 10

• In consultation with other staff members, hire, train, and evaluate student employees.
• Supervise student employees' daily work, including accurate time entry, time on task, accuracy, and confidentiality.
• Approve student timecards.

Budgeting \- 5

• Order and maintain inventory of office supplies and equipment, ensuring the office is fully stocked and operational.
• Enter purchase orders and requisitions for the office and commencement accounts.
• Maintain and reconcile the office budget.

Other \- 5

• Other duties as assigned

Required Qualifications

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Educational Requirements

High School Diploma or equivalent.

Required Experience

At least one year of full\-time work experience.

Proposed Salary

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This position is a pay grade 5\. The available salary range is $30,828\.00 to $35,828\.00 . Starting salary within this range is based on relevant years of experience.

For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay\-grade\-structure.

Knowledge, Skills, \& Abilities

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ABILITIES

• Ability to understand and integrate information, including predicting potential effects of specific actions.
• Ability to work under minimal direct supervision while completing projects in a timely, accurate manner.
• Ability to manage confidential records and communications in accordance with federal, state and university policies.

\- Ability to support students and serve as an integral member of a customer \-service oriented team.

KNOWLEDGE

Computer competency, including experience using email, internet, word processing, spreadsheet, and database programs.

SKILLS

• Excellent organizational skills.
• Excellent written, oral and interpersonal communication skills.

USG Core Values

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The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8\.2\.18\.1\.2 and can be found on\-line at https://www.usg.edu/policymanual/section8/C224/\#p8\.2\.18\_personnel\_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6\.5 Freedom of Expression and Academic Freedom found on\-line at https://www.usg.edu/policymanual/section6/C2653\.

Equal Employment Opportunity

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Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

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This is not a supervisory position.

This position has financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P\-Card).

This position will not travel

This position does not require security clearance.

Background Check

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• Criminal Background Check