Clinical Intake Coordinator

Job Summary

We are seeking a dynamic and detail\-oriented Clinical Intake Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and providers, managing the intake process with enthusiasm and professionalism. Your energetic approach will help streamline patient onboarding, ensure accurate documentation, and facilitate smooth communication between patients, clinical staff, and insurance providers. This position offers an exciting opportunity to contribute to quality patient care while utilizing your strong administrative and medical support skills.

Duties

• Greet patients warmly via phone and in person, providing exceptional patient service with professional phone etiquette and a friendly demeanor.
• Collect, verify, and document patient information accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Review medical records for completeness and accuracy, ensuring proper documentation review in accordance with HIPAA regulations.
• Assist with insurance verification processes, including checking coverage details and verifying Medicare or other insurance plans.
• Schedule appointments efficiently using medical scheduling software like Eaglesoft or Dentrix while managing multi\-line phone systems and appointment calendars.
• Facilitate intake procedures by gathering medical history, updating care plans, and ensuring all necessary forms are completed correctly.
• Support medical billing and coding activities by understanding CPT coding, ICD\-9/10 coding standards, and medical terminology to ensure accurate documentation for billing purposes.
• Maintain organized filing of medical records and ensure compliance with health information management standards.
• Collaborate with clinical staff to coordinate patient care plans and follow\-up appointments.
• Uphold confidentiality by adhering strictly to HIPAA guidelines during all aspects of patient information handling.

Qualifications

• Proven experience in a medical office environment or healthcare setting with strong clerical support skills.
• Familiarity with EMR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred.
• Knowledge of medical billing, coding (CPT, ICD\-9/10\), insurance verification, and health information management practices.
• Excellent communication skills with the ability to provide outstanding customer service in a bilingual capacity is a plus.
• Strong computer skills including proficiency in Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing).
• Ability to review medical documentation thoroughly while maintaining attention to detail.
• Experience working with dental terminology or in dental clinics is advantageous but not required.
• Demonstrated understanding of HIPAA regulations and confidentiality protocols.
• Office management experience including front desk responsibilities such as multi\-line phone handling, filing, scheduling, and office organization is desirable. Join our team as a Clinical Intake Coordinator if you’re passionate about making a positive impact on patient experiences through energetic service delivery combined with meticulous administrative expertise!

Pay: $23\.80 \- $28\.67 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote