Student Success Partner

Position: Student Success Partner

Location: Hybrid (Chandler, AZ)

Reports to: Student Success Partner Supervisor

Employment Type: Non\-Exempt / Full\-Time

##### About StrongMind:

StrongMind is a remote\-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student\-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join

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You’ll be part of the Student Success team, working closely with school counselors, attendance teams, instructional staff, and families. This team is responsible for supporting student engagement, removing non\-academic barriers, and ensuring students stay on track toward academic success and graduation. The team culture is collaborative, fast\-paced, and student\-centered, with a strong focus on proactive outreach, data\-driven decision\-making, and meaningful support for students and families.

The Difference You Will Make

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In this role, your work will directly impact students and families by helping them stay engaged, overcome challenges, and succeed in a virtual learning environment. You’ll help identify and remove barriers to learning, support students who are struggling academically or with attendance, and partner with families to create actionable plans for success. Your work will play a critical role in improving student persistence, engagement, and overall outcomes.

A Typical Day Looks Like

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While no two days are exactly the same, you can expect to:

• Provide non\-academic support to students and families, helping address barriers such as time management, technology challenges, and study skills.
• Monitor student engagement, attendance, and academic progress using data and reports.
• Proactively reach out to students and families who are disengaged or falling behind to develop re\-engagement plans.
• Collaborate with counselors, teachers, and attendance teams to support student success and course completion.
• Conduct student orientations and one\-on\-one coaching sessions to support success in a virtual environment.
• Assist with course placement, transcript review, and ensuring students are on track for graduation.
• Maintain accurate records, track outreach efforts, and support reporting needs for leadership.
• Assist with state testing.

This role balances independent outreach and data analysis with high levels of collaboration and communication and is well\-suited for someone who enjoys helping others, solving problems, and working in a fast\-paced, student\-focused environment.

Your Expertise Includes

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We’re looking for someone who brings:

• Experience in a clerical, administrative, student support, or customer service role.
• Strong communication skills, both written and verbal, with the ability to engage effectively with students, families, and staff.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Ability to analyze data and use insights to guide outreach and student support strategies.
• Strong problem\-solving skills and a proactive, solution\-oriented mindset.
• Ability to maintain professionalism, confidentiality, and composure in sensitive situations.
• Proficiency in Microsoft Office, including intermediate to advanced Excel skills.
• Ability to work independently while collaborating across teams in a remote environment.

Bonus points if you also have:

• Experience working in education, virtual learning, or student services.
• Experience with data reporting or student information systems.
• Experience supporting diverse student populations in a fast\-paced environment.
• A current Arizona Fingerprint Clearance Card.

Our Commitment to Inclusion \& Belonging:

We believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. We are committed to welcoming a broad range of talent and encouraging all qualified individuals to apply. We strive to create an environment where everyone feels a sense of belonging and is empowered to contribute, grow, and do meaningful work.

##### How We'll Take Care of You:

We believe that when people feel supported, they do their best work.

Our commitment to you includes:

• A competitive total compensation package, including medical, dental, vision, and voluntary benefits
• Well\-being that works for real life—from an on\-site gym, virtual wellness programs, and wellness coaching to flexible work options for select roles, because your well\-being fuels your brilliance
• Unlimited PTO for salaried roles and “life happens” days when you need flexibility
• A fully paid holiday week off at Christmas, so you can truly rest, reset, and reconnect
• Recognition and rewards that celebrate birthdays, meaningful anniversary milestones, and community service hours that let you give back
• Quarterly Town Halls that keep communication transparent, honest, and human
• Annual social events and traditions we genuinely look forward to—like Halloween celebrations, Wellness Fairs, and other moments that bring our community together

We’re intentional about building a workplace where people feel valued, connected, and empowered to thrive—at work and beyond.

Additional Info:

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.