Job Title: Virtual Assistant \& Customer Success Representative
Company: ModernEdge (modernedge.io)
Job Type: Full\-Time \| Remote
Compensation: $500/month \+ Incentive (up to $3,000\)
About ModernEdge
ModernEdge is a fast\-growing startup helping small and medium\-sized businesses scale with AI lead generation. In just 2 months, we've grown to nearly $1M in revenue — and demand continues to accelerate. We work with independent trades businesses and local service companies across the United States.
Job Summary
We're looking for a Virtual Assistant \& Customer Success Representative who is personable, organized, and sales\-savvy. In this hybrid role, you'll manage customer communications, respond to inquiries, call warm leads, and help close deals — all while keeping our operations running smoothly behind the scenes.
Responsibilities
- Respond to customer inquiries professionally via email and phone
- Manage inboxes and ensure timely, organized communication
- Collect and document customer feedback to support continuous improvement
- Call warm leads and guide them toward a decision
- Correspond with existing customers to ensure satisfaction and retain accounts
- Follow up on open opportunities and help close inbound leads
- Maintain accurate notes, records, and lead statuses in our CRM
- Strong verbal and written communication skills
- Natural ability to build rapport and move conversations toward a close
- Highly organized with the ability to manage multiple tasks efficiently
- Self\-motivated and able to work independently in a remote setting
- Comfortable with email, basic CRM tools, and administrative tasks
- Experience in customer service, sales, or a virtual assistant role is a plus — not required
- Competitive base pay ($500 per month)
- Performance\-based incentive structure tied to lead closures and customer outcomes
- Bonuses for top performers
- Opportunity to grow into a larger role as the company scales
- Nearly $1M in revenue generated in just 2 months — real traction, not just potential
- Work directly with a fast\-moving startup team where your impact is felt immediately
- Strong earning upside through performance incentives
- Be part of a company on a steep growth trajectory
Requirements
Compensation \& Benefits
Why Join ModernEdge
P.S. if you made it this far, please send me a video to my email (kevin@modernedge.io) explaining why you would be a good fit for this role.
Pay: $200\.00 \- $1,000\.00 per month
Work Location: Remote