Client Intake & Care Coordination Manager

Company Overview

Therapy Discoveries, PLLC specializes in providing high\-quality occupational therapy services within the Triangle area. Our dedicated team is committed to enhancing the well\-being and functional independence of our clients through personalized care and innovative treatment approaches.

Job Summary

We are seeking a dynamic and detail\-oriented Client Intake \& Care Coordination Manager to oversee the intake process and coordinate comprehensive care plans for our clients. The ideal candidate will possess strong organizational skills, medical administrative expertise, and a passion for delivering exceptional patient service. This role involves managing client interactions from initial contact through ongoing care coordination, ensuring seamless communication between patients, providers, and insurance entities.

Duties

• Manage the client intake process, including scheduling appointments, verifying insurance coverage, and collecting necessary documentation.
• Review medical records and documentation to ensure accuracy and completeness in accordance with HIPAA regulations.
• Coordinate care plans by collaborating with occupational therapists, medical providers, and insurance companies to facilitate efficient treatment delivery.
• Utilize EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks to document patient information accurately.
• Conduct insurance verification and billing procedures, including medical collection efforts and CPT coding for billing purposes.
• Maintain excellent phone etiquette while managing multi\-line phone systems for scheduling and patient inquiries.
• Support clinic operations by managing medical records filing, appointment scheduling, and front desk duties using software like Dentrix or Eaglesoft.
• Ensure compliance with healthcare regulations such as HIPAA and ICD coding standards (ICD\-9/10\) during documentation review and data entry.

Qualifications

• Proven experience in medical office management or healthcare administrative support within a clinical or dental setting.
• Strong knowledge of EMR systems including Epic, Meditech, Athenahealth, or similar platforms; familiarity with dental software like Eaglesoft or Dentrix is a plus.
• Experience with medical billing, insurance verification, CPT coding, ICD coding (ICD\-9/10\), and Medicare procedures.
• Excellent organizational skills with attention to detail in documentation review and care coordination processes.
• Bilingual abilities are preferred to serve diverse patient populations effectively.
• Knowledge of HIPAA compliance standards and health information management practices.
• Demonstrated customer service skills with professional phone etiquette and clerical experience in a healthcare environment.
• Proficiency in Microsoft Office Suite (Word, Excel) along with basic computer skills necessary for efficient office management. Join our team as we deliver compassionate occupational therapy services by ensuring smooth intake processes and comprehensive care coordination that meet the highest standards of quality and professionalism!

Pay: $23\.95 \- $28\.84 per hour

Location:

• United States (Required)

Work Location: Remote