Client Services Specialist - Records Clerk

Who We Are

At the Community Action Council of Howard County (CAC), we have a mission to diminish poverty and enable self\-sufficiency for all Howard County individuals, families, and children in need. We take action towards this mission by focusing on five critical services: housing assistance, food assistance, energy assistance, weatherization assistance, and early childhood education. CAC impacts our local society by changing lives and helping create a pathway through and out of poverty or just providing a hand up when one is needed.Who You Are

As a Client Services Specialist – Records Clerk, you are a systems\-minded, detail\-oriented professional who plays a key role in ensuring compliance, data accuracy, and administrative support for the Office of Home Energy Programs (OHEP). You support the integrity of CAC’s energy assistance program by managing system records, processing reports and ensuring timely data entry. Your strong organizational skills, ability to handle confidential data, and comfort with technology make you a critical part of CAC’s mission to deliver essential services with excellence.ResponsibilitiesOHEP Database Management:

• Manages and executes the administrative processes required to merge MDThink electronic applications into main OHEP portal
• Reconcile returned client information documents with Request For Additional Information (RFAI) cases
• Enter data from paper applications into OHEP Database

Manage Administrative Tasks:

• Handle administrative tasks assisting with office functions such as data entry, managing calls, emails, and other office tasks.
• Provide 55\-day utility extensions as appropriate and respond to all requests for status updates.
• Manages scanning/uploading paper documents into CAP60

Professional Development: Attend in\-service training, staff meetings, and other activities to ensure continuous learning and professional growth.Additional Responsibilities: Perform other duties as assigned to support CAC's mission.

Community Action Council of Howard County is an equal opportunity employer.

\\\Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. \\\

Required Qualifications:

• High School diploma or equivalent.
• 2 or more years of experience in a high\-paced administrative environment performing data entry.
• Ability to work a flexible schedule on\-site
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Effective decision\-making and problem\-solving skills.
• Ability to work both independently and collaboratively.
• Strong oral and written communication skills, with the ability to communicate across all levels of the organization.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to read, write, comprehend, and speak English.

Preferred Qualifications:

• Bilingual in Spanish.
• Associates degree

What We Offer: CAC BenefitsE\-Verify Notice: The Company participates in E\-Verify. All new hires must complete Form I\-9 and their employment eligibility will be confirmed through the E\-Verify system. For more information, please visit: www.e\-verify.gov

Important Notice to Applicants: To be considered for this position, applicants must fully complete the application process. Incomplete applications will not be reviewed or considered. Please ensure that all required fields, documents, and information are submitted before the application deadline.