Bilinqual Medical Assistant

While performing daily duties the MA is to demonstrate actions that make meeting the needs of the patient a priority (meeting the patient at their time and point of need). The role of the MA will encompass all aspects of preparing the patient for the medical provider and processing the medical orders issued by the respective provider. These skills are considered baseline skills each MA has received in their basic training that is demonstrated by an MA certificate. Competency in the following areas are required:

• Room patients, prep chart, obtain vitals, patient history, and reason for seeking care
• Perform basic triage per specific office protocol procedures
• Perform Front Desk functions including scheduling
• Prepares teams calls for providers and completes virtual intake for telemedicine visits
• Follow prescription refill procedures
• Manage and maintain clinical inboxes, respond to patient cases in timely manner
• Administers medications while adhering to the rights of medication administration
• Maintain patient records confidentiality
• Perform appropriate documentation in the EHR according to policy
• Follows current procedures for collecting copayments and verifying insurance eligibility
• Assist the provider with patient education pertaining to their ongoing health care:
• Results of lab, x\-ray, etc. reports
• Diet and exercise
• Laboratory and radiology preparation (labeling, etc)

12\. Manage patient check\-ins and appointment scheduling.

• Prepare exam rooms for procedures and ensure timely room turnover.
• Maintain medical equipment, ensure exam room cleanliness and stock supplies daily.
• Obtain vital signs and medical histories.
• Assist providers with basic clinical tasks and minor procedures.
• Accurately document patient information in the EHR.
• Support front desk staff with administrative tasks during downtime.

19\. Basic chart prep that includes handling referral follow ups.20\. Daily clinical schedule support calls: Confirming appointments calls and call backs when patients miss appointments. 21\. Demonstrating the skill to give pediatric vaccinations, adult injection medications, and medication administration at the standard of care.

Skills to Focus On:

● EHR documentation

● Time management and multitasking

● Basic understanding of patient privacy and HIPAA compliance

● Communication, interpersonal skills, and professionalism

● Medical terminology and office protocols

● Chart preparation

Training/Certifications:

● Basic Life Support (BLS)

In order to appropriately serve each patient, the MA is expected to maintain appropriate infection control standards, appropriate levels of equipment and medications necessary to provide complete care, able to recognize and respond appropriately to urgent situations all while maintaining professional conduct.

The MA must be able to maintain effective working relationships with colleagues and interact appropriately with patients even during times of high stress and perform any other duties as assigned by a supervisor.

Qualifications:

• Current Medical Assistant certification verified with certificate of completion from a recognized medical assistant training program
• CPR certification for Health Care Providers from the American Heart Association
• Ability to multitask efficiently and effectively
• Must be able to act calmly and effectively in a busy or stressful situation
• Ability to communicate effectively in the English language in person, by phone, and in writing
• Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance

Physical Requirements:

• Must be able to hear adequately to perform job duties in person and over the telephone
• Able to use stethoscope and respond to verbal questions
• Must be able to communicate clearly to patients in person and over the telephone
• Vision must be acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens
• Must have the ability to lift and carry items weighing up to 30 pounds unassisted, including assisting patients when required
• Adequate physical ability including sufficient manual dexterity to perform the requisite health care service, including injections
• Frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift
• Exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinic environment

Teamwork:

1\. Works cooperatively within own department and other areas of BCHS

2\. Willingly accepts additional responsibilities—tries to make others’ job easier

3\. Responds quickly to requests for assistance

4\. Required to work closely with patients and BCHS associates

5\. Interacts with other employees to resolve challenges and improve systems

6\. Accepts feedback from patients, visitors, clinic employees, physicians, and general

public

7\. Ability to adapt to change in the work environment

Continuous Improvement:

• Actively participates in training programs offered at BCHS

2\. Continuously looks for and suggests ways to improve

3\. Effectively and efficiently completes assignments in a cost effective manner

4\. Implements improvements as appropriate

5\. Demonstrates interest in own growth and development by:

● Periodically evaluating own performance

● Demonstrating an awareness of personal abilities and limitations

● Independently seeking means to make improvements

● Attending and participating in in\-service and continuing education training

● Attending departmental meetings and all staff training

Communications:

1\. Keeps other staff appropriately informed of relevant issues that arise

2\. Speaks and writes English clearly, concisely, and appropriately for need

3\. Listens carefully

4\. Communicates tactfully

5\. Understands that all confidentiality and privacy considerations are respected and

fostered at work and off duty

Self\-Management:

1\. Present a positive image of Baptist Community Health Services

2\. Carries out assignments with little need for direction

3\. Adheres to time and attendance policy requirements

4\. Maintains confidentiality

5\. Provides proper notification of absence and tardiness

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Duties deemed necessary by leadership will be considered a part of this job description.

Pay: $19\.50 \- $25\.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person