Dynamics 365 Customer Engagement Extensibility-(Bilingual English)

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers
• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Qualifications General:

• Fluency in English
• Effective communication skills to identify, engage, and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem\-solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning
• Excitement for modern engineering tools and practices Dynamics CRM
• Enterprise level support and administration focused specifically with:
• CRM infrastructure installation and configuration
• CRM deployment configuration
• CRM customization and configuration (Data model, forms, views, JavaScript, C\# .NET, plugins, workflows)
• CRM integration o CRM performance and tuning optimization
• Dynamics CRM Cloud Migration
• Knowledge in CRM 2015\+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on\-premises
• Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client\-side troubleshooting.
• Environment health assessment experience
• Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform
• Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights \- Journeys
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse
• Power Apps
• Power Automate
• Power Platform admin center
• Administration experience
• Customization and Integration experience
• Application Lifecycle Management experience

Desired Qualifications:

• Dynamics CRM General
• Fluency in French
• Fluency in Spanish
• Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications • Experience with Dynamics 365 Customer Insights – Data
• Experience with Dynamics 365 Project Operations"

\#WAH \#WFH \#LI\-Remote