Membership Data Specialist

Membership Data Specialist

WHAT YOU’LL DO:

This role is responsible for managing the accurate and timely input of membership information and payments to the membership database. This role also has responsibility for ensuring integrity and accuracy of membership records and processes.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best\-in\-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work\-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Process membership applications, renewals, payments, and record changes in a timely manner and according to policy.
• Responsible for assisting with testing operational upgrades to ensure accuracy before being released.
• Analyze membership data and processes for issues and provide a root cause analysis, taking appropriate action to correct the issue.
• Work with team and management to ensure policy and procedures are updated.
• Communicate with customers regarding payment issues.
• Responsible for coordinating the billing process with vendors and internal teams.
• Proactively identify and resolve needs and issues, collaborating with stakeholders as needed, and effectively communicate results.
• Prioritize collaboration with the team to coordinate all work, ensuring tasks are aligned with team goals
• Analyze team metrics and provide insight on significant shifts/trends to leadership.
• Generate periodic reports on membership trends
• Participate in regular audits of the membership database to identify and correct errors or anomalies.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day\-to\-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• High School diploma or GED
• 1\+ years’ experience in data entry, billing, or cash application

PREFERRED QUALIFICATIONS:

• 1\+ years’ experience in membership services industry preferred
• 1\+ years’ experience in process improvement

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

KNOWLEDGE, SKILLS, ABILITIES:

• Proficient in MS Office system and applications
• Skilled in working in a team environment.
• Ability to learn new processes in a timely manner.
• Ability to establish and maintain cooperative working relationships and gain the trust of others.
• Skilled in adjusting style and approach to situations involving changing tasks, shifting priorities, and member demands.
• Ability to establish rapport and gain the trust of others, motivate/influence others to action that drive business impact and alignment.
• Ability to analyze processes and membership data for process improvement.
• Ability to communicate clearly and professionally both verbally and in writing.
• Ability to calculate figures to ensure balances are correct.
• Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights.
• Skilled in working independently, prioritizing, and following through on assignments with minimal direction.
• Ability to notice discrepancies and inconsistencies in available information.
• Skilled at identifying what needs to be done and proactively completes tasks.

SALARY:

• Hiring Range: $23\.05/Hour \- $27\.07/Hour

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short\-Term Disability and Long\-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On\-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on\-going training throughout your career
• THRIVE wellness program
• Tax\-advantaged commuter benefit
• Free parking
• Financial Literacy Education

WORK ENVIRONMENT \& PHYSICAL DEMANDS:

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

• Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
• Travel: Rarely Travel

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.