Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high\-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry\-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active \- Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80\.00
Shift : Monday \- Friday 8am\-5pm. Mostly remote
Location : 210 South Florida Avenue Lakeland, FL
Pay Rate : $18\.60\-$21\.40
Position Summary
Under general direction, the Medical Assistant II works with patients, families, providers, other providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and coaching patients, families, and caregivers to understand the patient’s care plan and self\-care management responsibilities. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Performs other related duties as assigned. Medical Assistant II contributes to department process improvement initiatives with willingness to try new processes and make changes for improvement. Medical Assistant II proactively identifies areas of improvement.
Position Responsibilities
Standard Work: LRHPG Certified Medical Assistant II
- Identifies opportunities for activities related to team development, achieving dashboards, and in accomplishing department goals and objectives. Participates in GEMBA huddles by presenting information and assists with the collection of data.
- Contributes to department process improvement initiatives with willingness to try new processes and make changes for improvement. Proactively identifies areas of improvement.
- Assist in delivering quality care to providers, patients, patients’ families, and caregivers. Be aware and sensitive to cultural differences between patients and co\-workers. Demonstrate personal responsibility and respect for patients, their families, and co\-workers in professional appearance.
- Delivers high productivity while maintaining quality patient care. Takes the initiative to learn all of the roles within the department. Actively seeks to help others and find additional duties upon completion of assigned tasks. Proactively monitors provider schedules for opportunities to fill cancellations
- Collect and document data related to patient needs, including completing thorough documentation in the patient record. Consistently completes requirements for maintenance of MIPS processes and CQS Dashboard. Demonstrates and puts into application the skills of HER system (task lists, worklists, order entry, provider notes)
- Develop and maintain relationships among patients and their families, care team that supports their access to the medical home. Provide timely communication with patients, make inquiries, and execute follow\-up actions between disciplines
- Monitors supply inventory and places orders for supplies (ex. appropriate amount of supplies on hand)
- Proactively monitors provider schedules identifying open appointments and calling patients that are waiting to fill schedules.
- The worker in this role must demonstrate competencies as applicable to job. Other duties as assigned by supervisor/manager.
- Knowledge of professional medical assisting theory, federal and state regulations and standard practices and procedures that are within the standard scope of their practice
- Knowledge of safety practices that prevent exposure to known workplace hazards and the necessary action needed when exposed. Ability to react calmly and effectively in emergency situations
- Skill in identifying problems and clearly communicating and recommending solutions. Skill in preparing/maintaining medical records and responding to correspondence
- Apply the principles of comprehensive, community\-based, patient\-centered, developmentally appropriate, and culturally and linguistically appropriate care
* People At The Heart Of All We Do
+ Fosters an inclusive and engaged environment through teamwork and collaboration.
+ Ensures patients and families have the best possible experiences across the continuum of care.
+ Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
+ Stewardship
+ Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
+ Knows and adheres to organizational and department policies and procedures.
+ Safety And Performance Improvement
+ Behaves in a mindful manner focused on self, patient, visitor, and team safety.
+ Demonstrates accountability and commitment to quality work.
Participates actively in process improvement and adoption of standard work.
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Competencies \& Skills
Essential:
Ability to maintain Joint Commission standards
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Qualifications \& Experience
Essential:
High School or Equivalent
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Essential:
Graduate of an accredited Medical Assisting (MA) program
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Other information:
Experience Essential:
Prior experience in a MA role which can include prior schooling
Experience Preferred:
One year of Medical Assisting experience in an Ambulatory/Clinical setting.
Certifications Essential:
CPR certification and Professional MA certification (CMA, RMA, NCMA, CCMA)