Clinic Experience Lead

We are seeking a proactive, patient\-centered Clinic Experience Lead to support day\-to\-day operations and deliver a seamless, high\-touch patient experience. This is a player\-coach role, with approximately 70% hands\-on execution and 30% team support and operational coordination. You’ll be deeply involved in the daily flow of the clinic while serving as the go\-to resource for the administrative team. You will work closely with the Founder, COO, and Business Development Manager, helping ensure the clinic runs smoothly, efficiently, and with a strong focus on patient care. This role is a strong growth opportunity for someone looking to develop into an Operations Manager over time.

### About Minneapolis Integrative Medicine Center

At Minneapolis Integrative Medicine Center we take a different approach to patient care, integrating wellness, nutrition and prevention into everyday clinical practice. We use in\-depth testing including microbiome, genomics, and hormone testing routinely, and we prioritize longer appointment times with patients so you are able to spend meaningful time with your patients becoming their partner in health.

### Description

What You’ll DoDaily Operations \& Patient Experience

• Manage front desk operations, including patient check\-in/check\-out and schedule flow
• Answer patient phone calls, texts, and portal messages with professionalism and timeliness
• Create a welcoming, hospitality\-driven clinic environment
• Maintain clinic cleanliness, organization, and readiness throughout the day
• Serve as the first point of escalation for patient concerns, resolving issues with professionalism and empathy.

Team Support \& Oversight

• Support and guide administrative team members, including patient coordinators, receptionist, and virtual assistants
• Assist with onboarding and training of new team members
• Provide real\-time feedback and escalate performance concerns as needed
• Serve as the go\-to point person for day\-to\-day operational questions and issue resolution

Scheduling \& Flow Coordination

• Support provider schedule management to optimize utilization and minimize gaps
• Proactively reduce no\-shows and late cancellations through patient communication
• Troubleshoot day\-of scheduling issues and maintain smooth clinic flow

Provider \& Patient Coordination

• Serve as the primary coordination lead for a small subset of providers
• Ensure a seamless end\-to\-end patient experience, including scheduling, follow\-ups, and communication
• Identify gaps in the patient journey and collaborate with leadership to improve workflows
• Model best\-in\-class patient coordination for the broader team

Inventory \& Supplies

• Manage supplement inventory, including tracking, ordering, and organization
• Maintain appropriate stock levels while minimizing waste

Systems \& Process Support

• Identify workflow inefficiencies and collaborate with leadership on improvements
• Help implement and maintain standard operating procedures (SOPs)
• Support consistency across all patient touchpoints (in\-person and virtual)

Performance Tracking

• Track and report on key operational metrics and support improvement efforts, including:

+ Schedule utilization

+ Response times to patient inquiries

+ Patient satisfaction and retention

What We’re Looking For

• 1–3 years of experience in healthcare operations, hospitality, or a similar client\-facing role
• Highly organized with the ability to multitask in a fast\-paced environment
• Strong communication and interpersonal skills
• A hands\-on, “lead by example” mindset
• Experience supporting or guiding a team is a plus
• EHR experience and familiarity with HIPPA and healthcare privacy practices

Compensation \& Benefits

• $65,000–$75,000 annually, depending on experience
• Up to 10% annual performance\-based bonus tied to:

+ Overall company performance relative to budget

+ Schedule utilization and clinic efficiency

+ Patient retention and experience metrics

• Access to integrative care at MIMC
• Simple IRA with employer match
• Employee discounts on supplements, IV therapy, and in\-clinic services
• Paid time off (PTO) to support rest, recovery, and balance
• Paid holidays
• A collaborative, mission\-driven environment where your work directly contributes to patient outcomes and experience
• Opportunity for growth within a developing and evolving operations team

Please note: We do not currently offer a traditional medical or dental insurance package outside of care provided at MIMC. Why This Role

This is an opportunity to step into a meaningful leadership role while staying close to the day\-to\-day patient experience. You’ll play a critical part in shaping how the clinic grows and operates and how patients feel on their integrative healthcare journey.

#### Salary

$65,000 \- $70,000 per year