Mortgage Processing Assistant

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Are you organized, detail\-oriented, and passionate about delivering exceptional service? Become a Mortgage Processing Assistant at Royal Credit Union! In this role, you’ll support mortgage loan processing, obtain and verify essential documents, coordinate important services, and help create an outstanding experience for Members and team members alike.

Why Royal?

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values\-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

The Mortgage Processing Assistant role will provide clerical support for mortgage loan processing and originating activities. Provide exceptional experience to our clients, Members, and team members with every interaction. Obtain and verify documents needed for loan processing and originating. Order necessary services for mortgage loans and complete final steps before closing.

Our Commitment To You:

• Compensation: (candidates with significant related experience may be higher and pay also depends on candidates location)
• WI range: $17\.85 \- $19\.95 per hour
• MN range: $20\.50\- $23\.00 per hour
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What's Needed For This Position:

• High School Diploma or Equivalent
• Must be bondable
• Occasional travel required within Royal’s geographic footprint
• Working knowledge of financial services and basic accounting principles; ability to produce accurate, high\-quality data entry and documentation.
• Strong written and verbal communication abilities, interviewing and listening skills, and a strong customer service mindset.
• Exceptional organizational skills with the ability to prioritize tasks, meet deadlines, and work efficiently under multiple deadlines and changing priorities.
• Adept at analytical and critical thinking, resolving recurring problems, and making decisions related to complex daily work.
• Ability to multitask, manage interruptions, function in high\-volume settings, work independently with minimal supervision, and collaborate within a team.

We’d Love To See:

• Experience working for a financial or Home Loan Department

Work Schedule:

• Full\-Time, working approximately 40 hours per week.
• Hours and shifts vary between 8:30am \- 5:00pm Monday through Friday, with additional hours as needed.
• This position is part of Royal's workplace flexibility program and has the ability to be hybrid after approximately 2\-3 months of training and proficiency in the position.
• When not working remote, the office location is flexible at either the Corporate Office in Eau Claire, WI, or at a Royal Minnesota office based on office availability and candidate preference.
• This position requires residency within Royal’s office footprint

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am \- 4:30pm on Monday and Tuesday during their first week of employment. Out\-of\-town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge and become a part of the Royal Credit Union family!

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.