Dental Front Office Assistant

Job Overview

We are seeking a dedicated and professional Dental Front Office Assistant to join our dynamic dental team. The ideal candidate will possess excellent organizational skills, a friendly demeanor, and a strong background in medical administrative support within a dental or healthcare setting. As a key point of contact for patients, the Dental Front Office Assistant will manage appointment scheduling, insurance verification, patient intake, and medical records management while ensuring a smooth and welcoming patient experience. This role offers an opportunity to contribute to high\-quality dental care through efficient office operations and exceptional customer service.

Duties

• Greet patients warmly and provide outstanding front desk customer service, ensuring a positive first impression.
• Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft, coordinating with clinical staff to optimize daily operations.
• Verify insurance coverage and benefits, including Medicare and Medicaid, utilizing systems like Epic, Meditech, Athenahealth, and EMR systems to ensure proper billing and reimbursement.
• Manage patient intake processes, including collecting medical history, updating medical records, and reviewing documentation for completeness and accuracy.
• Handle medical billing and collections efficiently by processing payments, submitting claims with CPT coding, ICD\-10/ICD\-9 coding, and following up on unpaid accounts.
• Maintain accurate dental records and ensure compliance with HIPAA regulations for health information management.
• Operate multi\-line phone systems with professionalism while demonstrating excellent phone etiquette and communication skills.
• Perform clerical duties such as filing, data entry (including 10\-key typing), and managing electronic health records (EHR systems) like eClinicalWorks or Dentrix.
• Assist with insurance verification processes, claim submissions, and follow\-up to maximize reimbursement rates.
• Support clinic operations by managing office supplies, maintaining organized filing systems, and ensuring the cleanliness of the front office environment.

Requirements

• Proven experience in dental office administration or medical front desk support within a healthcare or dental clinic environment.
• Strong knowledge of dental terminology, medical terminology, CPT coding, ICD\-10/ICD\-9 coding, and medical billing procedures.
• Familiarity with electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms.
• Experience with insurance verification processes for Medicare, Medicaid, private insurers; knowledge of claims submission is essential.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), typing accuracy (10\-key typing), and familiarity with office management software.
• Exceptional patient service skills combined with professional phone etiquette and effective communication abilities in bilingual settings preferred.
• Ability to handle multiple tasks efficiently in a fast\-paced environment while maintaining attention to detail.
• Knowledge of HIPAA regulations related to health information privacy and security is required.
• Previous clinic or hospital experience is highly desirable; dental office experience is preferred but not mandatory. Join our team to deliver outstanding administrative support that enhances patient care experiences while fostering an organized and efficient dental practice environment!

Pay: $25\.00 \- $30\.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person