Dental Front Desk Supervisor - DN014

Title: Front Desk SupervisorLocation: Dental Clinic \- 12750 SE Stark St., Portland, OR 97233Schedule: This is an in\-person position, Monday through FridayWage Range: $27\.00 – $30\.00 Hourly, Non\-Exempt

If you are a motivated and dedicated Front Desk Supervisor looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Front Desk Supervisor is responsible for the daily operations and workflow in the front office area in accordance with NARA’s health and wellness objectives for patients and families. To ensure that the provision of dental health services takes place in a professional, non\-biased environment and is accomplished efficiently and respectfully.

What you will do:

• Train receptionists and other back\-office staff on front office duties
• Maintain the Dental Front Desk manual which includes front desk workflows on common questions, scheduling, referrals, insurance verifications, etc.
• Triages emergency phone calls in a timely and appropriate manner
• Check patient voicemails and return calls promptly
• Oversee and coordinate walk\-in patient appointments, communicate any scheduling or triage issues to dental providers, and ensure smooth patient flow in the waiting area.
• Handles patient complaints and refers them to the appropriate level of management if necessary.
• Schedules for maintenance of front office equipment
• Monitors administrative office supplies and requests as necessary.
• Maintain petty cash if necessary and monthly reports to Fiscal on balance.
• Complete required prior authorizations as required by OHP plans and private insurances.
• Provide support to dental clinic for reporting on Care\-Oregon grant, IHS grant and other grants that NARA dental may receive.
• Check Residential charts weekly to make sure all documents are included.

We would like to hear from people that have:

• Either a high school diploma or General Education Development (GED) certificate required.
• Minimum 3 years of experience in dental administration or healthcare settings required.
• Proficiency with Dentrix or other Electronic Health Record (EHR) systems.
• Strong understanding of HIPAA regulations and patient confidentiality.
• Familiarity with Oregon Health Plan programs and Coordinated Care Organizations (CCOs).
• Exceptional knowledge of word processing, computer skills and data entry
• Exceptional verbal and written communication skills; organizational skills; high accuracy and ability to prioritize effectively.
• Ability to complete tasks and deadlines in a timely manner
• Ability to approach and interact with others in a warm, friendly, and supportive manner, creating a climate of trust, consideration, and mutual respect.
• Completion of a certified Dental Assistant program from an accredited trade or training school preferred.
• Dental Assistant certification and radiology proficiency certification preferred.
• Progressive experience in dental office roles, including working with multiple dentists or providers in a clinical setting preferred.
• Experience in public health or serving underserved populations preferred.
• Experience working within the Native American/Alaska Native community is considered a plus.
• Must pass a pre\-employment or for cause drug tests.
• Must pass criminal background and DMV checks.

What’s in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance \& AD\&D
• Short Term and Long\-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness \-NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

*NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug\-Free/Alcohol\-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpartPreference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473\). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.*

This job description is not intended to be and should not be construed as an all\-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.