Part-Time, Remote (Contractor) Ops Manager

Viva is seeking a remote\-based, experienced and passionate Operations (Ops) Manager to join the team! This is a unique opportunity to work closely with the CEO and Viva’s Leadership Team while leading cross\-functional projects at the company.

### About Viva Benefits

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash \- worth more than $5,000 \- to help accelerate the transition to homeownership. We are creating equity for all through housing.

### Description

To apply, please complete this application.### About Viva Benefits

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash \- worth more than $5,000 \- to help accelerate the transition to homeownership. We are creating equity for all through housing.### Description

Operations Manager

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Reporting To: CEOLocation: RemoteTime Commitment:

• 2\-week paid sprint (10 \- 20 hours per week)

* Full Contract: Dedicate between 20 \- 30 hours per week

+ Opportunity for advancement to full\-time within 6 months

Compensation

• $20 \- $45/hr, commensurate with experience.

Role Overview

• -----------------

We are seeking an exceptionally well\-organized Operations Manager with a compulsive bias toward action.

This is someone who:

• Wakes up motivated every morning to identify and advance the
Top 8 most crucial tasks that move an organization forward.
• Moves complex work forward independently
• Communicates clearly and proactively
• Seeks support after 30 minutes if truly blocked
• Gains satisfaction from closing loops and building systems
• Values measurable outcomes over activity

This role is operationally critical. You will directly reduce friction across finance, payroll, investor relations, and company execution.Engagement Structure

• ------------------------

We use a structured entry model to ensure mutual value creation.### Phase 1: 2\-Week Paid Sprint

• 10–20 hours per week
• Clear daily and weekly deliverables
• Demonstration of measurable value after each hour and day
• Transparent communication cadence

At the end of the 2\-week sprint, you will deliver a 30/60/90 Day Plan outlining:

• Operational priorities
• Systems improvements
• Efficiency gains
• Areas of risk
• Clear milestones and accountability structure

This ensures we move into a longer\-term engagement with clarity and momentum.### Phase 2: Ongoing Engagement

• Minimum: 20 hours per week
• High ceiling: 30\+ hours per week as workload expands
• Scope grows based on ownership and demonstrated value

Mandatory Areas of Responsibility

• -------------------------------------

### 1\. Accounts Receivable (High Priority)

We are growing quickly and working with 20\+ housing partners with different billing systems and repayment structures.

Responsibilities:

• Ensure 100% invoice accuracy and timeliness
• Track payment terms across partners
• Proactively follow up on outstanding balances
• Create/inherit simple AR dashboards for leadership
• Identify system improvements

Success looks like: No ambiguity. No missed invoices. Money in the bank in a timely fashion (no matter what it takes). Clean reporting.### 2\. HR / Hiring Support (High Priority)

We are growing quickly and hiring multiple positions across the country.

Responsibilities:

• Ensure 100% of job postings are syndicated across job boards.
• Ensure 100% of applicants are reviewed (with comments).
• Work closely with hiring managers on each role.
• Support formal onboarding process.

+ Familiarity with management of Gusto, Google Admin (GSuite), Slack, Bitwarden (or other SSO), DropboxSign (or other eSign platform) ideal.

• Update employee/contractor handbook.

### 3\. Payroll Support

• Support bi\-weekly payroll for W\-2 and contractors (w/ CEO)
• Ensure compliance documentation is current
• Confirm time tracking where applicable
• Improve payroll process clarity

Success looks like: Payroll runs cleanly and predictably.### 4\. Team Recognition Systems

Ensure 100% of team members are recognized:

• On their birth month
• On their Viva\-versary (work anniversary)
• Based on individual recognition preferences

Success looks like: No one is forgotten.### 5\. Support Dynamic Company Areas of Responsibility (AORs)

Provide structured support across operational gaps including:

• Cross\-functional task tracking
• Executive follow\-ups
• Documentation
• Internal coordination

Success looks like: Leadership focuses on strategy, not loose ends.Strong Preferences (Not Mandatory)

• --------------------------------------

No one is expected to have all of these. However, they are ordered based on priority for the company. Please be honest about real strengths vs. hunger for areas of growth.### A. HubSpot CRM Fluency

We use HubSpot across:

• Partnerships / Sales
• Fundraising
• Case Management

Preferred:

• Willingness to use AI \+ documentation to improve skills quickly (as needed)
• Honesty about skill level

### B. Contract Framework Familiarity

Helpful experience includes:

• Working between a partnerships/sales team and a legal team to efficiently advance contracts
• Reviewing and comparing redlines
• Understanding negotiable vs non\-negotiable terms
• Supporting contract workflow organization
• Reducing burden on CEO/leadership

Legal background welcome but not required.### C. Investor Relations / Executive Support

• Track investor communications
• Ensure warm, prompt follow\-up
• Manage scheduling and CRM cleanliness
• Support document organization

Success looks like: Every investor feels seen and respected.### D. Project / Product Management

Experience with tools such as:

• Linear (most relevant)
• Other project / product management ticketing systems

### E. Graphic Design

Experience with tools such as:* Canva (most relevant)

* Figma

• SendGrid
• MailChimp

Ability to:

• Create clean internal and external\-facing visuals
• Support decks and one\-pagers
• Format PDFs and case studies
• Improve visual clarity across materials

### F. Digital Marketing Support

Experience with:

• Writing and formatting blog posts
• Scheduling and posting on:

+ LinkedIn

+ Instagram

+ X (Twitter)

+ Facebook

+ Optional: TikTok

• Basic analytics tracking
• Maintaining consistent brand voice

Success looks like: Regular cadence of thoughtful content without CEO bottleneck.### G. Multilingual Ability

• Spanish strongly preferred
• Other languages welcome

Ideal Candidate Traits

• --------------------------
• High agency
• Structured thinker
• Calm under pressure
• Direct communicator
• Obsessed with follow\-through
• Comfortable supporting a fast\-moving CEO. leadership team
• Energized by building systems that scale

* Experience with fast\-growth venture\-backed startups

• Former educators welcome
• People with public health or social work experience welcome
• Veterans and former law enforcement welcome

Additional Compensation Notes

• ---------------------------------
• 2\-week sprint is paid at same level as ongoing role
• Hourly rate competitive and commensurate with experience
• Hours scale based on performance and opportunity

#### Salary

$20 \- $45 per hour