Front Desk Receptionist and Administrative Assistant

We are seeking a highly organized, detail\-oriented, and service\-driven Front Desk Receptionist / Assistant to perform daily front\-desk operations, ensure an exceptional client experience, and support the smooth workflow of the team. The ideal candidate demonstrates strong communication skills, multitasking abilities, and a proactive approach to problem\-solving in a fast\-paced beauty and wellness environment.

Key Responsibilities:

• Manage and oversee all front\-desk activities, including scheduling, check\-ins, check\-outs, payments, and appointment confirmations.
• Ensure excellent customer service and adherence to company policies.
• Handle customer inquiries, complaints, and rescheduling requests with professionalism and empathy.
• Coordinate communication between clients, technicians, and management to maintain smooth daily operations.
• Monitor appointment software and ensure schedules are optimized and error\-free.
• Maintain accurate client records, deposits, and financial transactions.
• Assist management in training new employees and implementing front\-desk procedures.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Support marketing efforts such as promotions, client follow\-ups, and online reputation management (Google/Instagram reviews).

Qualifications:

• Prior experience in front\-desk management, customer service, or hospitality (preferably in spa, salon, or medical office settings).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in scheduling and POS systems .
• Professional appearance and positive, team\-oriented attitude.
• Ability to handle difficult situations calmly and diplomatically.
• Fluent in English (additional languages are a plus).

Preferred Skills:

• Experience in the beauty, wellness, or hospitality industry.
• Familiarity with deposit, cancellation, and client\-preference systems.
• Leadership skills with the ability to motivate and support team members.

Job Type: Full\-time

Pay: $16\.00 \- $22\.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Data entry: 2 years (Required)
• Front desk: 2 years (Required)
• Organizational skills: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Glen Allen, VA 23060 (Required)

Ability to Relocate:

• Glen Allen, VA 23060: Relocate before starting work (Required)

Work Location: In person