Virtual Legal Receptionist / Client Intake Specialist – Remote

Virtual Gal Friday, LLC is seeking an experienced, professional Virtual Legal Receptionist / Client Intake Specialist to provide remote front\-office support to law firm clients. This is a client\-facing position. Live phone answering, receptionist coverage, and new\-client intake are core responsibilities of this role. If you are looking primarily for back\-office paralegal work with little or no phone interaction, this position is likely not the right fit. This is a 1099 Independent Contractor opportunity, not a W\-2 employee position. What You May Do Answer live incoming calls for law firm clients Serve as the professional first point of contact for prospective and existing clients Conduct new\-client intake using established firm guidelines and scripts Gather preliminary case and contact information Schedule consultations and appointments Return calls and follow up with prospective clients Monitor voicemail, email, and client inquiries Maintain attorney and staff calendars Enter and update information in legal case\-management systems Track intake follow\-ups and outstanding tasks Send appointment confirmations, forms, and routine communications Communicate professionally and compassionately with clients who may be dealing with stressful or sensitive situations Escalate legal questions or urgent matters appropriately Assist with basic legal administrative support, document organization, and correspondence as assigned What We’re Looking For Previous experience in a law firm, legal office, legal intake, receptionist, client\-services, or legal administrative environment is strongly preferred. Successful VGF legal receptionists are comfortable: Answering live calls throughout the workday Speaking with prospective clients and gathering detailed information Following intake scripts and firm\-specific procedures Asking appropriate questions without providing legal advice Handling callers who may be upset, emotional, frustrated, or anxious Maintaining professionalism and confidentiality Scheduling consultations accurately Following up consistently so potential clients do not fall through the cracks Recognizing when a call or situation needs to be escalated Working independently while remaining responsive to the client and VGF team Learning new legal software and client workflows Experience with Clio, MyCase, Lawmatics, Filevine, PracticePanther, or other legal case\-management/intake systems is a plus. Experience in family law, personal injury, estate planning, immigration, criminal law, civil litigation, or other legal specialties is also a plus. Reception \& Intake Are Essential This role is specifically designed for someone who enjoys client communication and front\-office work. You should be comfortable spending a significant portion of your assigned time: Answering live calls Speaking with prospective clients Conducting intake Scheduling consultations Returning calls Following up on inquiries Please do not apply if you are seeking a back\-office\-only legal or paralegal position. Remote Work Requirements You must have: Reliable high\-speed internet A Windows PC or Mac capable of running required work applications Ability to install required applications Webcam and professional headset/microphone Quiet, private workspace appropriate for confidential client conversations Reliable Monday–Friday availability during U.S. business hours Pacific Time availability is especially helpful for current client opportunities. Independent Contractor \& Compensation Information This is a 1099 Independent Contractor opportunity. Starting rate: $15\.00 per hour VGF uses a performance\-based step\-up process during the first 90 days, with opportunities to increase up to $18\.00 per hour based on performance, reliability, client feedback, and successful completion of assigned responsibilities. Eligible new contractors who successfully complete onboarding/training requirements and actively participate in client assignments during their first 30 days may receive a $50 training bonus. Time\-on\-Task Compensation VGF contractors are paid for actual time worked/time\-on\-task. A client may require availability during a particular coverage window, but that does not necessarily mean every hour within that window is paid. Contractors are paid for time actively spent performing assigned client work. As experience and availability grow, VGF assistants may support more than one client. About Virtual Gal Friday Virtual Gal Friday has been providing remote professional support since 1998\. We support legal, healthcare, behavioral health, and other professional\-service clients throughout the United States. We are looking for contractors who are dependable, professional, responsive, organized, comfortable speaking with clients, and willing to ask questions rather than guess. If you have legal\-office or intake experience and enjoy being the person who helps a client feel heard and taken care of from the very first call, we would love to hear from you. Pay: $15\.00 \- $20\.00 per hour Experience: Legal Office: 1 year (Required) Work Location: Remote