Investigations Specialist I

Position Summary InCheck’s Investigations Department provides administrative and analytical support to internal staff and external customers by utilizing in\-depth knowledge of the business and online ordering systems. The Investigations Specialist I reports to the Investigations Manager and is ultimately responsible for quality of service, accurate report completion, ensuring efficient turnaround time, and assisting with criminal background check reporting compliance. Job Duties \& Responsibilities Develops and maintains working knowledge of InCheck's services, products, industry regulations, applicable laws, customer requirements, and processing procedures necessary to perform the role effectively. Manages criminal background check report workflow/activity. Assists in analyzing current and future company policies and best practices. Maintains customer service and quality standards at all times. Communicates via phone and email with candidates to ensure timely completion of reports. Communicates with vendors and or court clerks to obtain case information when necessary. Manages day\-to\-day status of reports, including further investigations and/or all completion efforts related to: + Nationwide Municipal Criminal; County Criminal; State Criminal; Federal Criminal + Instant Multi\-State Criminal + Social Security Trace + Sex Offender + Caregiver Criminal History and Patient Abuse + Warrants and Wants + Fingerprinting (when applicable) + Global Terrorist Search + International Searches + Vendor Hits + Other (as needed) Applies client\-specific guidelines accurately to each report. Identifies and researches discrepancies found during the order completion process. Inspects assigned reports for completeness and grammatical correctness. Prepares routine reports and communicates with client upon successful completion of reports (when applicable). May assist in building and maintaining department procedures and training guidelines. Learns, retains and applies PBSA accreditation standards to all tasks. Other duties as assigned. Knowledge, Skills, and Abilities Required Ability to clearly and effectively communicate goals, interests and positions\- in person and over the phone Maintain confidentiality and applicant data Ability to demonstrate a pleasant demeanor on the telephone or in person Knowledge within the background screening industry (familiarity reading court cases, terminology, record filing, etc.) Effective time management skills and close attention to detail Ability to prepare routine, administrative paperwork Ability to frequently operate a computer, keyboard and phone Strong familiarity with the internet, including internet research experience Knowledge of customer service standards and procedures Knowledge of basic Microsoft Office and Outlook software Travel No travel is regularly expected for this position. Supervisory Responsibility This position has no direct report management responsibilities. Qualifications High School Diploma and 1\-2 years of related experience and/or training; or equivalent combination of education and experience. Experience in a Criminal Justice system, legal department, law practice, or related field preferred. Compensation Starting at 18\.25/ hour. Candidates with directly relevant background screening industry experience may be considered for a higher starting rate. Location We are currently only considering candidates who are located in the following states: * Alabama, Connecticut, Florida, Illinois, Louisiana, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia \& Wisconsin