Maintenance Coordinator & Receptionist – Remote

Maintenance Coordinator \& Receptionist – Remote Keyrenter Property Management Miami West is looking for an experienced, proactive Maintenance Coordinator \& Receptionist to join our team remotely. This person will be the main point of contact for incoming calls and will take ownership of maintenance issues from the initial report through resolution. We are not looking for someone who simply forwards work orders to vendors. You should be able to evaluate the situation, ask the right questions, troubleshoot where appropriate, and provide the property owner with a clear recommended plan of action. Key Responsibilities: Answer and professionally handle incoming calls Evaluate maintenance requests and determine the appropriate next steps Ask the right questions to understand the problem before dispatching a vendor Present owners with a clear summary, options, costs when available, and recommended course of action Coordinate vendors and follow each job through completion Obtain estimates, photos, invoices, and completion documentation Identify and appropriately escalate emergencies Build strong, long\-term relationships with reliable vendors Negotiate and communicate effectively with vendors while maintaining high service standards Maintain excellent communication with tenants and owners throughout repairs Proactively follow up instead of waiting for others to respond Deliver a level of service that generates positive reviews and feedback from tenants and owners Maintain accurate notes and records in our property management systems Requirements: Fluent in English and Spanish Minimum 3 years of residential rental property management experience Experience must be in rental property management, not HOA/condo association management Strong maintenance coordination and problem\-solving experience Ability to think on your feet and make sound recommendations Strong ownership mentality — problems should be managed through resolution, not simply passed along Excellent phone presence, written communication, and customer\-service skills When applying, please include the word “pink” somewhere in your email or cover letter so we know you’ve carefully reviewed the position. Ability to remain calm and solution\-focused with frustrated tenants or owners Highly organized and able to manage multiple active maintenance issues AppFolio experience is a strong plus Property Meld experience is a strong plus Reliable internet and professional remote workspace Position: Remote Language: English \& Spanish required Experience: 3\+ years residential rental property management Pay: $5\.00 \- $12\.00 per hour Work Location: Remote