Customer Service Representative

Maui Humane Society is an open\-air animal shelter for cats, dogs, rabbits, guinea pigs, turtles, and other animals. We provide veterinary and routine care and help surrendered animals find a new home. We also provide humane law enforcement services, education and outreach, programs to retain pets in their families, and low\-cost spay and neuter surgeries. Our team is resilient, compassionate to animals, creative problem\-solvers, and dedicated to do what it takes to get the job done. We're excited to welcome you as our next Adoptions Counselor. In this role you will coordinate the seamless transition of animals from the shelter to their forever homes. What you'll be doing (with a team and training): Matchmaking shelter animals with homes Providing a positive community experience before, during and after the adoption process Processing data and payments in our shelter software As needed providing follow up support and resources to adopters To be successful in this role you'll need to have (minimum qualifications): Strong customer service communication skills \- externally and internally High comfort in interacting with animals Ability to use multiple computer programs efficiently We'd love it if you already had (desired qualifications): Experience in animal welfare Experience with shelter software (PetPoint preferred) What you can expect from us: Regular supportive feedback Career growth Training in animal welfare A comprehensive compensation package including: Medical benefits at no cost to you Dental \& Vision benefits at low cost FSA 401K with match Student loan forgiveness eligibility Performance pay raises Pay: $19\.00 \- $21\.00 per hour Expected hours: 40\.0 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan * Vision insurance Work Location: In person