Medical Support Assistant

Medical Support Assistant – PsychiatryJob Summary The Way Wellness Psychiatry is a small, growing psychiatric practice committed to providing compassionate, patient\-centered mental health care in a safe and supportive environment. We are seeking an experienced, dependable, and highly organized Medical Support Assistant to support our patients, providers, and daily practice operations. This position will begin as a 1099 independent contractor role, working primarily from home, with plans to transition into an in\-office position as the practice continues to grow. The ideal candidate must have prior psychiatry or behavioral health experience and be comfortable assisting with both front\-office and clinical administrative responsibilities. Responsibilities Provide professional and compassionate support to psychiatric patients. Manage patient check\-in and check\-out processes. Schedule initial evaluations, follow\-up appointments, and telepsychiatry visits. Manage cancellations, rescheduling, and appointment reminders. Answer incoming telephone calls, return messages, and direct inquiries appropriately. Prepare patient charts and ensure required forms and documentation are complete. Accurately update patient demographics, medications, insurance information, and medical records. Maintain organized and accurate electronic health records. Verify insurance eligibility, benefits, referrals, and prior authorization requirements. Assist with billing\-related tasks, claims, outstanding balances, and payment collection. Communicate professionally with patients, pharmacies, insurance companies, healthcare providers, and referral sources. Assist providers with prescription requests, laboratory documentation, and administrative tasks within the position’s scope. Maintain strict patient confidentiality and comply with HIPAA and practice policies. Use Microsoft Office applications to prepare reports, update records, and communicate with the practice team. Perform additional administrative duties as the practice grows. Qualifications Previous experience in psychiatry or behavioral health is required. Previous medical front\-office experience is required. Experience using an EMR/EHR system is required. Knowledge of medical terminology and healthcare administrative procedures. Understanding of HIPAA, patient privacy, and data\-security requirements. Familiarity with insurance verification, referrals, prior authorizations, and medical billing processes is preferred. Strong telephone, customer\-service, and written communication skills. Excellent organizational, time\-management, and multitasking abilities. Accurate typing, documentation, and data\-entry skills. Ability to work independently from home while remaining dependable, responsive, and productive. Ability to handle sensitive patient information with professionalism and discretion. Proficiency in Microsoft Word, Excel, Outlook, and other office technology. Professional references are required. A valid Arizona Fingerprint Clearance Card is required. Bilingual proficiency in English and Spanish is a plus but is not required. Position Details Schedule: Up to 40 hours per week Initial work setting: Remote/work from home Future work setting: Transition to an in\-office position Employment classification: 1099 independent contractor to start Practice: The Way Wellness Psychiatry Join The Way Wellness Psychiatry and become an important part of a small but growing practice dedicated to providing affordable, compassionate psychiatric care in an environment where patients feel heard and supported Pay: $18\.00 \- $20\.00 per hour Benefits: Opportunities for advancement Work Location: Hybrid remote in Maricopa, AZ 85138