Medical Assistant II-Virtualist Program

Medical Assistant II\-Virtualist Program ============================================ Job Description ------------------- Overview Position Highlights Full\-time, 1\.0 FTE Monday through Friday schedule No weekends or holidays On\-site orientation at 740 Senate Street, Indianapolis, IN After orientation (up to approximately 2 months), role transitions to 100% virtual Growth opportunity supporting an expanding specialty care team Why Join This Team? Opportunity to support a fast\-paced, productive virtual specialty clinic Collaborative environment with strong cross\-training opportunities Exposure to multiple clinical specialties Future advancement opportunities into Medical Assistant III and Team Lead roles Work alongside an experienced and supportive care team What You'll Do Virtually room patients for provider appointments Assist patients with technology and telehealth connectivity issues Communicate with providers and clinic staff to support efficient workflows Obtain and manage external medical records Perform administrative duties to support patient care and clinic operations Cross\-train in Registration Specialist responsibilities and support other specialty areas as needed Typical Work Distribution 60% Patient Rooming 40% Administrative Support Ideal Candidate Background Minimum of 2 years of Medical Assistant experience required Specialty care experience preferred Outpatient clinic experience preferred Epic experience preferred Strong Microsoft Office skills Excellent communication skills Ability to work independently while collaborating effectively with a team Adaptable and comfortable in a fast\-paced virtual environment Benefits Benefits Designed for You 401(k) with employer match Tuition reimbursement Student loan forgiveness eligibility Employee Assistance Program (EAP) Healthy Results Wellness Program with bi‑weekly incentives Performs virtual registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs virtual general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. High school diploma or equivalent required. Graduation from a Medical Assistant program preferred. Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). Knowledge of OSHA, CLIA, and ADA required. Knowledge of ICD\-10 and CPT coding required. TB validated (to administer or read) or validation obtained within 6 months of hire preferred. Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire. Knowledge of standard laboratory and medical procedures. Knowledge of insurance plans and third\-party payers. Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. Requires basic math and accurate data collection and entry skills. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.