Customer Experience Partner

Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Customer Experience Partner Date: Aug 11, 2026 Location: US, Virtual, NOAM \#job\-location.job\-location\-inline { display: inline; } Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Customer Experience Partner (Remote) Full time, United States As a Customer Experience Partner, you will serve as a trusted advocate for our Elite travelers and their administrative assistants, building strong relationships through proactive communication, education, and personalized support. You will work closely with Program Managers, Operations teams, and service partners to deliver a seamless travel experience while driving customer satisfaction and loyalty. You will also identify opportunities to improve communication, strengthen service delivery, and enhance the overall traveler experience. As a Customer Experience Partner, you will Build trusted relationships with Elite travelers and their administrative assistants Serve as a customer advocate and primary point of contact for service\-related support Educate customers and internal teams on Elite service offerings and available resources Communicate proactively to set expectations and ensure a positive customer experience Coordinate service recovery efforts and drive timely resolution of customer concerns Partner with Operations, Program Management and internal stakeholders to improve service consistency and traveler satisfaction Facilitate ongoing training and awareness of Elite traveler services Track customer experience trends and support continuous improvement initiatives Identify opportunities to simplify processes and enhance service delivery About you Passionate about delivering exceptional customer experiences Skilled at building relationships and establishing trust Demonstrates empathy, professionalism, and sound judgment in challenging situations Excellent verbal, written, and listening communication skills Able to collaborate effectively across teams and influence positive outcomes Receptive to feedback and committed to continuous improvement Strong attention to detail and follow\-through Proficient in Microsoft Office applications Able to navigate Sabre, including booking processes and historical research What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work\-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000\+ dedicated team members service clients in 170\+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22\.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://