Cash Collection Specialist

About Us FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. We support clients across higher education, government, financial services, healthcare, telecommunications, and utility industries. We are seeking a friendly, customer\-focused Cash Collections Clerk to join our team. This is a full\-time, in\-office position, Monday through Friday, where you will provide excellent customer service while processing payments, maintaining accurate account records, and assisting customers with account inquiries. The ideal candidate is detail\-oriented, dependable, and committed to delivering a positive customer experience. In addition to a competitive hourly wage, employees have the opportunity to earn up to $250 per month in performance\-based bonuses. Candidates with a stable, long\-term employment history are strongly preferred. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Process transactions accurately and efficiently, including cash handling Record detailed and accurate account notes and updates Respond to customer inquiries and provide requested information Meet or exceed daily, weekly, and monthly performance goals to earn an incentivized bonus Adhere to consumer protection laws and FHC policies and procedures Qualifications \& Skills: Strong verbal and written communication skills Basic math skills for handling cash transactions Ability to work efficiently in a fast\-paced environment while maintaining attention to detail Strong time management and organizational skills This position requires consistent attendance and punctuality; reliable transportation is necessary. Preferred Education and Experience: Previous experience in customer service and cash collections (required) Proficiency with Microsoft Excel, Word, Outlook, Internet Explorer, and Adobe Acrobat Experience in collections, financial services, call centers, banking, sales, or administrative roles preferred Bilingual Spanish is a plus Military veterans are encouraged to apply Employment is contingent upon successfully passing a background check. Work Environment In\-Office role (Orlando, FL) Federal and State contractor call/contact center along with Account Receivable Management Working from Home Requirements: Role does not support remote work Physical/Mental Demands Physical Demands \- While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands \- While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work. Security Clearance Requirements Must be able to pass Federal background screening and/or state level criminal background screening. This job description provides the basic requirements for this role and may include additional functions not listed. An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com. If you want to view the “Know Your Rights” poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish Expected hours: 40 per week Benefits: 401(k) AD\&D insurance Dental insurance Disability insurance Health insurance Life insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Are you able to reliably commute to the office and work onsite Monday–Friday from 7:30\-4pm? (Yes/No) Experience: Cash handling: 2 years (Required) Cash register: 2 years (Required) Office: 2 years (Required) Customer service: 2 years (Required) Language: Spanish/English (Preferred) Location: * Orlando, FL 32801 (Required) Work Location: In person