Patient Access Specialist

Patient Access Specialist FTE: 1\.0 (40 hours) Shift: M\-F Days Weekend Obligation: Occasional Remote Status: On\-site About Us: The Lindner Center of Hope is a nonprofit, comprehensive mental health center and global leader offering state\-of\-the\-science diagnosis and treatment of the most pervasive mental illnesses of our time. One of the first centers designed as a fully integrated system of care to address deficiencies in mental health care as identified by the Institute of Medicine. Innovative residential assessment, inpatient and outpatient programs in partnership with UC Health serving more than 54,660 patients from around the world. A leader in research and collaborations that are advancing the field and positioning Cincinnati as a national leader in mental health care. We embrace the many talents, skills, and experiences our employees bring to Lindner Center of Hope. Everyone is encouraged to use their unique gifts to express ideas, make meaningful contributions to our programs and genuine connections with patients and family, as well as strengthen donor, referrer and community relations. At Lindner Center of Hope, you’ll have the opportunity for a consistently rewarding career, working for an organization that shares your desire and ability to make a demonstrable difference in the lives of people living with mental illness. Position Summary: The Patient Access Specialist (PAS) serves as a patient advocate and facilitates the process that allows for access to life changing care at Lindner Center of Hope’s residential units. The Patient Access Specialist is a professional who serves as the first point of contact at the facility for patients and families seeking services. The Patient Access Specialist works within a collaborative team including physicians, providers, social workers, and many other members of a multidisciplinary team. The PAS is an integral role in connecting patients to care. Major Duties and Responsibilities: Answer incoming calls and gather patient information Welcome patients and caregivers, ensuring a positive and seamless admission process. Collect, verify, and input medical, insurance, and demographic information with accuracy. Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms). Gather and record patient information and manage documents using New Resilience (or other CRM system) and Epic systems. Manage patient interactions in crisis situations, maintaining a calm and welcoming environment. Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues. Ensure Compliance With Health Insurance Portability and Accountability Act (HIPAA), and Other Regulatory Requirements. Explain insurance coverage to patients and handle related inquiries. Provide clear documentation and communicate cases requiring special attention. Participate in on\-call, weekend, and holiday coverage as scheduled Perform other duties as assigned Required Qualifications: High School Diploma Required Demonstrated ability to provide excellent customer service with professionalism, empathy, and responsiveness. Strong data entry and computer skills with a high level of accuracy and attention to detail. Ability to manage multiple tasks simultaneously, prioritize work effectively, and meet deadlines in a fast\-paced environment. Ability to handle sensitive and confidential information with discretion and professionalism. Strong verbal and written communication skills. Ability to learn and effectively utilize organization’s systems and databases Demonstrated ability to work with a sense of urgency while maintaining accuracy and quality of work. Desired Qualifications: Familiarity with Lindner Center of Hope, behavioral health care environments, and treatment modalities, or the ability to learn and become clinically informed regarding mental health services and patient care options. 1\+ years of experience in a healthcare setting 1\+ years of customer service experience Physical Requirements: To effectively care for patients, candidates must be able to push, pull and lift up to 25 lbs on an occasional basis, and be able to stand or walk frequently during a work shift. Must be able to see, talk, and hear coworkers, patients, and others. Perks and Benefits At LCOH, we are dedicated to fostering a supportive and caring environment. As part of our team, you'll have access to: Affordable medical, dental, and vision plans for both full\-time and part\-time employees Flexible spending and health savings accounts Generous paid time off that starts accruing on day one Opportunities for tuition reimbursement and continuous education An employer\-matching 401(k) retirement plan to help you plan for the future Complimentary gym membership Employer\-provided short and long\-term disability coverage, life insurance and an Employee Assistance Program A community of mission\-driven individuals passionate about making a difference All candidates extended conditional offer of employment will be subject to a WebCheck (BCI \& FBI Fingerprinting). Fingerprints will be submitted to the Bureau of Criminal Investigation (BCI) and the Federal Bureau of Investigation (FBI). The reports from these agencies will include criminal record information. Lindner Center of Hope will follow the requirements for employment based on the State of Ohio Administrative Code 5122\-30\-31, and any other regulatory requirements regarding criminal background checks. Lindner Center of Hope also reserves the right to obtain Consumer Reports and/or Investigative Consumer Reports as defined in the Federal Fair Credit Reporting ACT (FCRA). Lindner Center of Hope is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.