Customer Service Representative / Logistic Assistant

Customer Service Representative / Logistics Assistant Company: NiuSource Inc. Position Type: Full\-Time Location: Ontario, California Office Contact: career@niusource.com Company Overview: Celebrating its 23rd anniversary in 2026, NiuSource specializes in manufacturing and distributing a wide range of high\-quality ingredients for global industries, including Food \& Beverages, Pharmaceuticals, Nutraceuticals, Cosmetics, and Personal Care. Our ingredients are manufactured to the highest international standards and are regularly audited by premier global customers and third\-party certification bodies. At NiuSource, our mission is built on a foundation of Quality, Integrity, and Customer Service. Role Summary: We are seeking a dynamic, energetic, and detail\-oriented Customer Service Representative / Logistics Assistant to join our vibrant team. This role serves as the vital link between our customers, suppliers, sales department, and internal warehouse operations. It is ideal for candidates looking to develop deep expertise in supply chain management, inventory control, and customer engagement within a stable, supportive, and fast\-paced environment. Key Responsibilities: Customer Engagement \& Sales Support: Primary Contact: Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance across multiple channels. Account Support: Answer incoming calls to provide courteous updates on order status and general account management. Detailed oriented: Carefully read all customers' emails and identify core deliverables, technical constraints, and client feedback. Sales Collaboration: Partner closely with the sales department regarding pending orders, customer specifications, and costing requirements. Logistics \& Supply Chain Operations: Order Fulfillment: Coordinate order fulfillment, shipping logistics, and delivery schedules using transportation (TMS) and warehouse management systems (WMS). Freight Management: Collaborate with 3PL providers, manage freight operations, and streamline daily shipping and receiving procedures. Trade Compliance: Prepare international shipping documentation, including Certificates of Origin, while ensuring strict adherence to international trade regulations. Demand Planning: Work cross\-functionally on demand planning, production scheduling, and root\-cause analysis to resolve supply chain issues. Data Administration \& Inventory Control: Data Entry \& Invoicing: Process daily invoices and enter financial and business records accurately into Sage. Inventory Analysis: Monitor stock levels and collect data using Excel analysis tools, SQL queries, and ERP systems (such as AS400 or Sage) to prevent disruptions. Record Keeping: Maintain and update comprehensive Excel logs, including New Business trackers and Return Merchandise Authorization (RMA) records. Warehouse Operations \& Physical Demands: Material Handling: Handle manual material tasks and support warehouse operations, following all strict safety protocols. Equipment Operation: Operate material handling equipment such as forklifts to assist with stock movement. Qualifications, Education \& Experience: Education: College graduate or equivalent required. Experience: Proven experience in a customer service, administrative, logistics, or warehouse distribution environment. Technical \& Software Skills: Office Suite: Proficiency in Microsoft Office, with beginner to intermediate skills in Word and Excel (for data collection and analysis). Systems: Experience with ERP platforms (Sage, AS400, or similar), CRM software (Salesforce or Microsoft CRM), WMS, and TMS tools is highly preferred. Data Tools: Familiarity with SQL queries and analytical spreadsheets is a plus. Core Competencies: Communication: Excellent verbal and written communication skills. Bilingual proficiency in English and Spanish or Chinese is preferred. Problem Solving: Strong analytical, math, and root\-cause analysis skills to optimize processes. Attributes: Detail\-oriented, dependable, and capable of managing multiple priorities under tight deadlines. Physical Requirements: Ability to sit for extended periods of time. Frequent walking, including going up and down stairs. Occasional bending, squatting, and manual lifting/moving of boxes weighing up to 55 pounds. Valid forklift certification, or a willingness to obtain one. How to Apply: If you are qualified and passionate about optimizing supply chain processes while delivering exceptional customer service, please email your resume directly to: career@niusource.com. Pay: $24\.00 \- $28\.00 per hour Benefits: 401(k) 401(k) matching Dental insurance * Health insurance Work Location: In person