Administrative Assistant – Repossession Services - Full Time

Job description: Job Title: Administrative Assistant – Repossession Services Company: Shield Recovery Location: Vallejo, CA Job Type: Full\-Time (In\-Office) Schedule: Monday–Friday (7:30 AM – 4:00 PM), some Saturdays and extended hours as needed About Shield Recovery Shield Recovery is a trusted repossession company based in the Bay Area, proudly serving clients for over 11 years. We specialize in secure, professional, and fully compliant collateral recovery services. Our team works diligently to ensure the efficient recovery of assets while upholding the highest standards of professionalism, confidentiality, and legal compliance. We foster a culture of collaboration and continuous improvement, offering employees a supportive work environment with opportunities for growth and development. Key Responsibilities Repossession Coordination: Assign jobs and communicate with Repo Agents and spotter cars to ensure efficient recovery. Client \& Customer Service: Handle inbound/outbound calls, maintain professionalism under pressure, and de\-escalate challenging calls. Redemption Management: Schedule and manage appointments for vehicle redemptions and personal property retrieval. Documentation \& Compliance: Process and mail notices (e.g., Notice of Seizure) per legal and company requirements. Software Use \& Data Entry: Accurately update customer accounts using multiple software platforms. Communication: Professionally scan, fax, and email documents; provide timely account updates to clients and lienholders. Confidentiality: Handle sensitive information with discretion and integrity. Team Support: Collaborate with coworkers to maintain smooth office operations. Efficiency: Maintain organized records and meet deadlines with consistent, high\-quality output. Additional Office Duties Answer and route phone calls professionally Handle customer interactions at the pickup window Perform general clerical tasks: scanning, photocopying, mailing Maintain electronic and physical filing systems Assist with invoicing, payments, and data entry Handle cash and issue receipts Requirements Must be at least 23 years old (Insurance Requirement) Valid driver's license and clean MVR Able to pass background check (no felonies under CA law) Pass pre\-employment and random drug testing High school diploma or GED required; college degree preferred Proficient with Microsoft Office (Word \& Excel) and Google Docs Strong written and verbal communication skills Excellent multitasking and time management skills Strong attention to detail and organizational abilities Team player with a positive, professional attitude Willingness to work flexible hours when needed Preferred Skills Experience in a repossession or auto finance environment Knowledge of industry software (e.g., RDN, Clearplan, RC, Ibeam) Experience with dispatching or customer service in a fast\-paced environment Why Join Shield Recovery? Competitive hourly pay (based on experience) Supportive team and work environment Room for professional growth and development Be part of a company that values integrity, compliance, and teamwork Stable full\-time hours Ready to apply? Apply directly through Indeed by clicking the “Apply Now” button at the top of this posting. We review applications daily and are looking to hire immediately. Serious applicants only. Please apply only if you are genuinely interested in a long\-term role with a fast\-paced, professional company. Pay: $21\.00 \- $25\.00 per hour Benefits: 401(k) Application Question(s): Are you able to stay calm under pressure and de\-escalate situations with in person customers? Can you work the following schedule Monday \- Friday 7:30am\-4pm? Please list the best phone number to reach you. This position is NOT remote. Will you be able to work in a in\-person office setting? Are you able to effectively manage multiple responsibilities, including handling high call volumes, assisting customers and clients, and performing computer\-based tasks in a fast\-paced environment? How many years of administrative, office, or dispatch experience do you have? Do you speak Spanish? (Helpful but not required for this position.) Are you comfortable with the responsibilities involved in vehicle repossession? Education: High school or equivalent (Required) Ability to Commute: * Vallejo, CA 94591 (Required) Work Location: In person