Administrative and Sales Assistant (work from home)

About us We operate a construction and handyman company that works with commercial customers. We are professional, agile and innovative. We are a small start\-up organization that believes in taking care of our people and our clients. Overview: We are seeking a highly motivated and customer\-oriented individual to join our team as a Administrative and Sales Assistant. You will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast\-paced environment and has excellent organization and communication skills. \\\Flexible schedule and mostly work from home\\\ Responsibilities: \- Manage company inbox and respond timely to emails including urgent needs. \- Call clients to provide updates on projects. \- Work in Microsoft Excel to track projects and update as needed. \- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing solutions \- Provide accurate and timely information to customers regarding products, services, and promotions \- Assist customers with order placement, tracking, and resolving any issues that may arise \- Utilize effective communication skills to actively listen to customers and analyze their needs \- Invoicing for accurate payment \- Follow company policies and procedures to ensure consistent service delivery \- Meet or exceed performance goals in areas such as call quality, customer satisfaction, and productivity Requirements: \- Previous experience in customer service or a related field is preferred \- Strong verbal and written communication skills in English; bilingual in Spanish is mandatory \- Excellent phone etiquette and the ability to handle difficult or irate customers professionally \- Proficient in data entry and navigating computer systems \- Ability to analyze situations, identify problems, and propose solutions \- Must be detail\-oriented with strong organizational skills \- Flexibility to adapt to changing priorities and work in a fast\-paced environment Join our team of dedicated professionals who are passionate about providing exceptional customer service. Job Type: Part\-time Pay: $17\.50 per hour Benefits: * Flexible schedule Work Location: Remote