Residential Services Operations Manager

Hybrid Payroll Title: ADMIN SUPV 1 Department: HOUSING/DINING/HOSPITALITY Hiring Pay Scale $75,000\-$93,000/ Annually Worksite: Hybrid Appointment Type: Career Appointment Percent: 100% Union: Uncovered Total Openings: 1 Work Schedule: Days, 8 hours\- Occasional evening and weekends , Mon \- Fri 8:00 am\-4:30pm,1 remote day a week. \#140709 Residential Services Operations Manager ---------------------------------------------------- Filing Deadline: Tue 8/18/2026 UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. UCSD Layoff from Career Appointment: Apply by 08/07/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance. DEPARTMENT OVERVIEW ======================= Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure\-to\-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print \& Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff. As a member of the HDH team, you will be part of a self\-funded unit with over 1,200 staff employees, over 2,000 student employees, and an annual operating budget of $371 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. At UC San Diego, we believe a job is more than just employment \- it's a chance to be part of something meaningful. Along with competitive pay, we offer outstanding benefits, retirement plans, and a supportive environment that encourages both professional development and personal growth. Benefits begin on your first day! Position Overview ===================== The Residential Services unit in RRSS leads and oversees the planning, development, implementation and success of programs, services, activities and processes for undergraduate students residing in the Upper Division Housing communities including Pepper Canyon and Matthews Apartments, the Rita Atkinson Residences, Pepper Canyon West and Pangea Residence Halls and Apartments. Housing over four thousand students, the Residential Life team is critical to enhancing the student experience and increasing student engagement. The Residential Services Operations Manager supervises the professional admin support staff for the Residential Life teams who are responsible for overall day\-to\-day functions related to office administration, program support, policies, procedures and guidelines for fiscal and office matters. This position coordinates the large\-scale events and programs for Residential Life, directly supervising the Residential Community Organizer team, which includes the hiring and selection process, comprehensive trainings and providing work direction through weekly meetings and annual evaluations. Assists in managing a portion of the residential program budget. Works independently under general supervision to provide information and interpretation of complex policies, procedures and regulations. Identifies and responds to student and staff needs for programs, services, and operations. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Works on issues of limited scope. Requires full knowledge of own area of functional responsibility. QUALIFICATIONS ================== Experience working with college students to lead and implement educational cultural and social programs. Ability to track budgets and make recommendations for future budget development based on current and projected program needs. Experience with creating and tracking budgets related to operations, programs and events. Working knowledge of the organization's processes and procedures, rules and regulations. Demonstrated knowledge of the history and trends in student affairs. Experience working in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals. Strong interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others. Knowledge and skill in making sound independent judgments, maintaining calm and professional demeanor. Ability to train staff to communicate clearly, courteously and diplomatically. Strong service orientation with the ability to effectively manage multiple priorities. Ability to track issues and projects to completion with staff. Working knowledge of common organization\-specific and other computer application programs including Microsoft Office Suite. Skills to evaluate issues and identify resolutions. Demonstrated effective interpersonal group and cross\-cultural communication and leadership skills. Skill in training and providing work direction to student employees with administrative procedures. SPECIAL CONDITIONS ====================== Must be available to work flexible hours including evenings, weekends and holidays. Attendance at Move\-in \& Move\-out, Residential Life Team retreats, the Sun God Festival, Triton Day and other campus\-based programs as assigned is mandatory. Background check required.Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18\. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay. Pay Transparency Act Annual Full Pay Range: $73,800 \- $131,200 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $35\.34 \- $62\.84 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California’s Anti\-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti\-Discrimination UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti\-Discrimination Policy Abusive Conduct in the Workplace Job Details --------------- Date Posted 08/04/2026