Manager, Student Health Insurance Office

Position Details -------------------- Position Information Recruitment/Posting Title Manager, Student Health Insurance Office Job Category Staff \& Executive \- Finance/Accounting/Purchasing Department UFA Risk Mgmt \& Insurance Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university’s financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers’ standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long\-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/. Posting Summary Rutgers, The State University of New Jersey is seeking a Manager, Student Health Insurance for the department of Risk Management and Insurance. Reporting to the Assistant Director of Risk Management and Insurance, this position oversees the Student Health Insurance Office (SHIO) and the Student Health Insurance Program (SHIP.) Among the key duties of this position are the following: Implements, administers and continuously improves established policies, procedures and operational processes relating to the Student Health Insurance Office. Provides technical guidance and operational support to cross\-functional teams to ensure consistent administration of the Student Health Insurance Program. Serves as the primary point of contact for the Rutgers Community regarding the SHIP inquiries, addressing procedures, resolving issues and handling special exceptions. Proactively identifies, prioritizes and resolves accounting issues relating to the SHIP. Coordinates the compilation, reconciliation and validation of financial data sets, utilizing various financial and database reports from multiple systems. Effectively directs third\-party vendor staff to perform tasks related to effective and efficient outcomes associated to the SHIP. Ensures compliance with HIPAA, FERPA, GLBA, and University regulations and policies. Manages the Rutgers Hard Waiver Policy in collaboration with third party vendors, Student Accounting, Global Services, Office of Academic Affairs, and Deans and Directors, ensuring compliance and addressing special considerations. Oversees communication efforts directed at eligible students regarding SHIP waivers or enrollment. Oversees and facilitates students enrolled in one of the five student health insurance plans with enrollment procedures, claim discrepancies, claim appeal letters and benefits explanation. Serves as liaison between the Rutgers community, providers, brokers and the insurers. FLSA Exempt Grade 06 Salary Details Minimum Salary 82166\.000 Mid Range Salary 104002\.000 Maximum Salary 125837\.000 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax\-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 37\.50 Daily Work Shift Work Arrangement Consistent with the current application of Rutgers Policy 60\.3\.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff \- 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience Bachelor’s degree in business administration, higher education administration, public administration, or health\-related field; or an equivalent combination of education and/or experience. Five (5\) years of progressively responsible professional experience in higher education administration, health insurance administration, business administration, finance, or a related field. Certifications/Licenses Required Knowledge, Skills, and Abilities Working knowledge of the Affordable Care Act (ACA), HIPAA, FERPA, and other applicable federal regulations governing student health insurance programs. Strong analytical, organizational, and problem\-solving skills with the ability to manage multiple priorities and meet established deadlines. Excellent written, verbal, and interpersonal communication skills. Proficiency with Microsoft Office applications and the ability to utilize financial, database, and student information systems. Ability to work independently while collaborating effectively with University departments, third\-party vendors, and external stakeholders. Preferred Qualifications Experience administering student health insurance programs or similar insurance benefit programs. Knowledge of student accounting processes, including assessment and collection of student health insurance premiums. Experience with financial reconciliations, journal entries, and general ledger reporting. Experience using Cornerstone, student information systems, or similar administrative and financial systems. Knowledge of student health insurance waiver and enrollment processes. Experience working with international student enrollment and insurance requirements. Experience working in a higher education environment. Equipment Utilized Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), student information and financial management systems, third\-party student health insurance administration platforms, and other database and reporting applications used to administer the Student Health Insurance Program. Physical Demands and Work Environment Occasional travel to other Rutgers campuses may be required to attend meetings, training sessions, or support operational needs. May occasionally lift or move materials weighing up to 25 pounds. Special Conditions Posting Details Posting Number 26ST1588 Posting Open Date 08/04/2026 Special Instructions to Applicants Regional Campus Rutgers University\-New Brunswick Home Location Campus College Ave (RU\-New Brunswick) City New Brunswick State NJ Location Details Pre\-employment Screenings All offers of employment are contingent upon successful completion of all pre\-employment screenings. Immunization Requirements Under Policy 100\.3\.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non\-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non\-discrimination\-statement Supplemental Questions -------------------------- Required fields are indicated with an asterisk (\). Do you have a Bachelor’s degree in business administration, higher education administration, public administration, or health\-related field; or an equivalent combination of education and/or experience? Yes No Do you have at least five (5\) years of progressively responsible professional experience in higher education administration, health insurance administration, business administration, finance, or a related field? Yes No Applicant Documents ----------------------- Required Documents Resume/CV Optional Documents Cover Letter/Letter of Application List of Professional References (contact Info)