Administrative Assistant

Restorative Pathways Administrative Assistant We are seeking a part\-time Administrative Assistant with excellent communication skills, the ability to track and organize complex information, and a proactive, solutions\-oriented approach to their work. This is a front\-facing role that requires professionalism, discretion, and sound judgment. You will be the first point of contact for many clients and referral sources, and your work will directly support the clinical team and the smooth operation of the practice. This position is part\-time at approximately 15\-20 hours per week, with some in\-office presence required a minimum of three days per week. KEY RESPONSIBILITIES Client Communication and Intake Serve as the primary point of contact for current and prospective clients via phone, email, and the EHR system. Track inquiries and gather intake information. Coordinate scheduling, appointment reminders, and follow\-up communications. Communicate with clients regarding balances due and payment\-related matters with sensitivity and clarity. Referral and Community Coordination Serve as the primary point of contact for referral sources, including attorneys, caseworkers, and other court personnel. Triage communications appropriately and route to the correct clinician or practice owner as needed. Maintain organized referral tracking and follow through on pending referrals. Administrative Operations Maintain accurate records and documentation within the practice EHR system. Manage invoices and payments. Assist in keeping our physical office space organized and inviting. Coordinate with vendors. Print, prepare, and mail documents and correspondence as needed. Monitor practice systems and workflows to identify and address gaps, errors, or inefficiencies, and escalate issues to the practice owner as appropriate. Attend staff meetings and contribute to team projects and workflow improvement initiatives. Compliance and Confidentiality Maintain strict confidentiality of all protected health information in compliance with HIPAA. Follow practice policies and procedures for records management, communications, and documentation. QUALIFICATIONS AND SKILLS Required High school diploma or equivalent; associate or bachelor's degree preferred. Strong verbal and written communication skills, with the ability to communicate professionally with clients, referral sources, and clinical staff. Highly organized and detail\-oriented, with the ability to manage multiple tasks and track complex information simultaneously. Demonstrated ability to take initiative, identify problems, and implement solutions independently. Comfortable working with ambiguity and adapting to evolving needs in a growing practice. Proficient with Google Workspace and general computer systems. Empathic, compassionate, and able to maintain professional boundaries in a clinical setting. Prompt and reliable in responding to calls and messages with excellent time management skills. Commitment to HIPAA compliance and patient confidentiality. Alignment with Restorative Pathways’ mission, values, and multiculturally affirming approach. Preferred Skills Experience in a healthcare, mental health, or medical office setting. Foundational accounting skills and experience with invoicing and billing. Experience with electronic health record systems. Experience using Spruce or similar healthcare communication platforms. About Restorative Pathways At Restorative Pathways, we believe people are always more than the behaviors they are working to change. We are an outpatient therapy and assessment practice dedicated to supporting individuals who are seeking to understand and change problematic sexual behaviors, including pornography addiction and related concerns, as well as those carrying trauma, emotional pain, or complex relational challenges. Some of our clients have involvement with the legal system and many do not, but they share a desire to make meaningful change, take accountability, and move forward with greater insight and self\-awareness. Our team provides high\-quality, person\-centered therapy and rigorous assessment in a confidential, non\-correctional setting. We emphasize accountability and safety alongside empathy, dignity, and a genuine belief in the possibility of change. Our work recognizes that harmful or high\-risk behaviors often emerge from a complex mix of trauma, emotional disconnection, mental health challenges, and unmet relational needs. We are committed to building a practice culture that supports clinicians in doing high\-quality, ethical work through collaboration, consultation, and continued professional development. POSITION DETAILS Job Type: Part\-time, approximately 15\-20 hours per week. Pay: $19\.00 to $22\.50 per hour, commensurate with experience. Location: Sunset Hills near I\-44/I\-270\. Performance bonuses and annual pay increases. HOW TO APPLY Interested candidates should submit a cover letter and resume to drbono@restorativepathways\-stl.com. In your cover letter, please describe your experience managing complex information or communications in a professional setting, and tell us why you are drawn to working with us. Pay: $19\.00 \- $22\.50 per hour Benefits: * Flexible schedule Work Location: Hybrid remote in St. Louis, MO 63127