Patient Care Coordinator

Nurture for Women — Women's Hormone \& Metabolic Health Practice 701 Whaley St. Suite 207\-209, Columbia, SC 29201 Role: Part\-Time Front Office \& Patient Care Coordinator Schedule: Monday–Thursday, 9:30am–1pm in\-person (\~16 hrs/week), plus approximately 2 hours virtual on Fridays for message and email follow\-up Classification: W\-2 employee Location: In\-person at our office, with a remote check\-in on Fridays Pay: $25\.00/hour About The Role Nurture for Women is a growing hormone and metabolic health practice built on the belief that women deserve more than 15 minutes and a prescription. We're looking for an organized, warm, and dependable Patient Care Coordinator to help run the front office and keep our day\-to\-day operations smooth — so our clinician can stay focused on patient care. This is a hands\-on admin and patient support role. Day to day, you'll handle scheduling, checking patients in and out, answering messages and emails, ordering office supplies, and helping new patients get set up with membership. The role is still taking shape as we grow, so some flexibility and a "figure it out" attitude go a long way — but at its core, this is administrative and patient\-facing support work, not a supervisory position. What You'll Do Front Desk \& Scheduling Check patients in and out, and manage day\-to\-day scheduling and rebooking Handle schedule changes, cancellations, and last\-minute reschedule requests with warmth, using good judgment about what needs the clinician's input Coordinate with our care team so patient handoffs stay smooth — collaborating with the medical assistant on next steps and follow\-ups Keep OptiMantra, Hint, and Asana updated so nothing falls through the cracks Patient Communication \& Onboarding Monitor patient messages, emails, and calls, and respond to what you can so the clinician only sees what truly needs her attention Welcome new patients: schedule their onboarding call, send portal access, and walk them through what to expect so they feel confident and set up for success from day one Check in with patients after first visits or key milestones ("How did today go? What questions do you have?") Support promotion of upcoming group education sessions ("Nurture Method" calls) and follow up with patients who attend as needed Flag any patient who seems confused, frustrated, or falling through the cracks Membership \& Billing Support Help new patients understand and enroll in membership plans Handle card\-on\-file setup, invoicing follow\-up, and basic billing questions Support medication pickup coordination and refill logistics Office Support Order and track office and clinical supplies Support onboarding logistics for new patients (sending portal access, welcome materials, and scheduling first calls) General day\-to\-day tasks that keep the office running What We're Looking For Warm, friendly, and comfortable being the first voice/face patients interact with Organized and able to keep track of multiple moving pieces without much oversight Tech\-savvy and genuinely excited to learn new tools — comfortable with practice management software (OptiMantra/Hint), project tools (Asana), and everyday AI tools like Claude or ChatGPT for drafting messages and staying efficient. If a new program or system comes along, you're the type to dig in and figure it out rather than feel intimidated by it. Comfortable with sensitive conversations (billing, cancellations, scheduling conflicts) without taking them personally Discreet and trustworthy with confidential patient information Local to Columbia, SC and able to work in\-person Bonus: Experience in a medical or wellness office, or in membership/subscription\-based businesses. Details Schedule: Monday–Thursday, 9:30am–1pm in\-person (\~16 hrs/week), plus approximately 2 hours virtual on Fridays for message and email follow\-up Classification: W\-2 employee Location: In\-person at our office, with a remote check\-in on Fridays Pay: $25\.00/hour Growth: As the practice grows, there's room for this role to expand in hours and scope for the right person. Why Join Us You'll be a key part of a small, growing practice that's doing hormone and metabolic health differently — more relationship\-driven, less rushed. If you're organized, personable, and want steady part\-time hours (with a little flexibility built in) and room to grow, we'd love to hear from you. To Apply: Submit the application form by August 2, 2026 Pay: $25\.00 per hour Application Question(s): Please describe your recent work experience and how it has prepared you for this role with Nurture for Women. Are you able to work in person at our office, from approximately 9:30am\-1pm, Monday\-Friday? This role involves a lot of emotionally sensitive conversations, cancellations, billing questions, scheduling conflicts. What about your personality or experience makes you well\-suited for that part of the job? What’s one quality that defines you as a team member, the thing your coworkers or peers consistently notice and value? What personal growth work have you done (or are doing) that helps you show up well in challenging situations, and exercise empathy? Are you currently working in another role? If so, what does that look like, and do you have the availability to commit to this position? In past roles, what felt missing, and what are you hoping to find in your next position? This role is part\-time to start, with room to grow if it's a fit. What are you hoping for long\-term, and does a growth path like that interest you? Have you ever been let go from a position for any disciplinary reason? If so, we’d appreciate a brief explanation. Is there anything else you'd like to share with us? Work Location: Hybrid remote in Columbia, SC 29201