Administrative Assistant

Administrative Assistant – Personal Care Management (PCM) Access Care Partners Pay: $18\.00–$21\.00 per hour Schedule: Full\-time, Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM (new hires typically start 9:00 AM–5:00 PM) Remote Work: Eligible for up to 2 remote days per week after successful completion of the 6\-month introductory period. Job Summary Access Care Partners is seeking a detail\-oriented Administrative Assistant to support our Personal Care Management (PCM) Program. This position plays a key role in maintaining accurate records, processing authorizations and evaluations, coordinating with healthcare providers, and ensuring compliance with MassHealth and program requirements. Responsibilities Enter and maintain accurate consumer and program data in agency databases. Process PCM referrals, evaluations, and prior authorizations in a timely manner. Monitor records to ensure documentation is complete, accurate, and compliant. Request, track, and follow up on required documentation from physicians and external agencies. Communicate professionally with consumers, providers, and internal departments. Maintain organized electronic and paper files for audits, reporting, and quality assurance. Update spreadsheets and support billing and reporting functions. Provide general administrative support, including backup reception coverage as needed. Qualifications Minimum 3 years of administrative, clerical, data entry, or related experience. Associate degree preferred. Strong organizational skills and attention to detail. Proficiency in Microsoft Office, especially Excel, and ability to learn database systems. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast\-paced environment. Healthcare, Medicaid, Medicare, or Managed Care experience preferred. What We Offer Competitive pay: $18–$21 per hour Monday–Friday schedule Hybrid work opportunity after successful completion of first 6 months (introductory period) Supportive, mission\-driven team environment Opportunity to make a meaningful impact in the lives of consumers and families Successful candidates must pass required background screenings, including CORI, SORI, OIG, SAM/GSA, and MassHealth exclusion checks. Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours. Job Type: Full\-time Pay: $18\.00 \- $21\.00 per hour Benefits: Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Education: Associate (Preferred) Experience: * Clerical: 3 years (Required) Work Location: In person