Operations Assistant

Dove HomeCare Consulting (DHC) is a growing healthcare consulting company providing quality assurance and operational support services to home health and hospice agencies nationwide. We are seeking a highly organized, proactive, and dependable Operations Assistant to support our internal team and clients. This is an excellent opportunity for someone who enjoys creating systems, solving problems, and helping a growing company scale. Position Details Position: Operations Assistant Location: Remote Schedule: Part\-Time (approximately 15\-20 hours per week) Required Availability: Monday\-Friday, 11:00 AM\-3:00 PM Pacific Time Compensation: $22\-$30 per hour, depending on experience Opportunity for increased hours and growth as the company expands. ResponsibilitiesClient Onboarding Coordinate and manage onboarding of new clients Gather required documentation and information Schedule onboarding and welcome meetings Ensure a smooth transition for new agencies Client Relations \& Communication Follow up on outstanding invoices and payment issues Escalate client concerns and issues appropriately Serve as a point of contact for operational questions Maintain positive and professional relationships with agency clients Operations \& Team Support Schedule meetings and coordinate calendars Organize team trainings and educational sessions Create and maintain Standard Operating Procedures (SOPs) Monitor outstanding QA tasks and follow up with team members to ensure productivity and timely completion Track agency QA needs and assist with workflow management Assist with special projects and operational initiatives as needed Qualifications \& Skills Excellent written and verbal communication skills Exceptional organizational and time management skills Ability to prioritize and manage multiple projects simultaneously Strong attention to detail and follow\-through Comfortable holding team members accountable and following up on outstanding tasks Strong problem\-solving and critical thinking skills Proficient in Microsoft Office and Google Workspace Comfortable learning and utilizing new software and technology platforms Experience with project management tools such as Airtable, Asana, Monday, or Trello is a plus Experience with QuickBooks, including invoicing and payment follow\-up, is a plus Preferred Experience Experience in home health, hospice, or healthcare administration Clinical background (RN, LVN/LPN, CNA, Medical Assistant, or healthcare office experience) is a plus Operations, project coordination, or executive assistant experience Experience creating SOPs and workflows Experience working in a remote environment Familiarity with home health and hospice QA processes is highly preferred Characteristics We're Looking For Proactive and self\-motivated Highly dependable and accountable Strong sense of urgency Resourceful and solution\-oriented Professional and client\-focused Adaptable in a growing company environment Positive attitude and team player Able to work independently with minimal supervision Maintains confidentiality and professionalism Requirements Must have reliable high\-speed internet and a dedicated workspace Must have availability Monday\-Friday from 11:00 AM\-3:00 PM Pacific Time Must be authorized to work in the United States If you are passionate about operations, enjoy creating order out of chaos, and want to grow with a mission\-driven healthcare company, we'd love to hear from you. To Apply: Please submit your resume along with a brief summary of why you believe you would be a great fit for this role. Pay: $22\.00 \- $30\.00 per hour Work Location: Remote