Office Assistant/Receptionist

Overview We are seeking a dynamic and organized Office Assistant/Receptionist to join our team! In this vital role, you will be the welcoming face of our organization, ensuring smooth daily operations and providing exceptional support to staff, clients, and visitors alike. Your energetic approach and attention to detail will help foster a professional and friendly environment. This paid position offers an exciting opportunity for someone with strong administrative skills, excellent communication abilities, and a passion for delivering top\-notch customer service. Client Communication \& Scheduling Answer incoming phone calls, prioritizing new client intake inquiries Respond to client emails and client portal messages, including new intake inquiries Schedule new client intakes by matching client needs and availability to the appropriate clinician Process rescheduling and cancellation requests from existing clients Work within each clinician's self\-managed calendar in TherapyNotes to coordinate scheduling Intake \& Paperwork Monitor and triage incoming faxes, routing referrals and records requests to the appropriate clinician or file Collect intake paperwork (consents, intake forms) from new clients Scan and upload completed paperwork into the client's chart in TherapyNotes Follow up with clients on outstanding or incomplete intake paperwork Billing Support Verify insurance benefits and eligibility for new clients, and periodically for existing clients Follow up with clients whose card on file has been declined, to collect updated payment information General Office Support Respond to ad hoc requests from clinicians, such as pulling a chart or confirming authorization status Troubleshoot basic scheduling conflicts as they arise Support the practice in developing a more consistent process for handling no\-shows and cancellations Requirements Proven office experience with strong organizational skills and attention to detail. Proficiency in computer literacy and experience with data entry. Excellent phone etiquette. Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast\-paced environment. Previous experience in roles such as front desk receptionist or medical/dental receptionist is a plus. Personal assistant or administrative experience that demonstrates reliability and proactive support is advantageous. Join us to be an integral part of a vibrant team where your organizational talents and customer service excellence will shine! This role is perfect for motivated individuals eager to grow their career, make a meaningful impact and to gain knowledge of the mental health field. Pay: $18\.00 \- $22\.00 per hour Benefits: * Flexible schedule Work Location: Hybrid remote in Mansfield, TX 76063