Program Support Assistant

Summary ----------- The position is located within the Medical Center's Environmental Management Service (EMS) reporting to the EMS Chief. The primary purpose of this position is to provide program support and administrative assistance to the EMS Chief and staff. The position assists with all aspects of theadministrative management of EMS, human resource staffing, grievance tracking and timeframes, preparation of position management, development of database or spreadsheets to automate paper processes within EMS. Learn more about this agency This job is open to ----------------------- ### The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. ### Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct\-Hire Authority (5 CFR 337\.201\) for this occupation. Duties ---------- Primary responsibilities include assisting Chief, EMS with implementing timely responses to all actions required by the department and its supervisors such as V ACO Directives, IG Actions, VISN Requests, Director Requests, or other work\-related requests for EMS departments. Tracks and maintains all current documents necessary to meet requirements of accreditingbodies such as The Joint Commission. Oversees administrative responsibility for EOC program. Tracks VA Medical Center Service Line and Department deficiencies. Provides notification of 14 day deficiency monitoring and correction. Prepares quarterly EOC deficiency reports. Collects and maintains CWT work hour's database. Collects and maintains Regulated Medical Waste (RMS) manifests and data tracking. Prepares GEMS Committee reports concerning Regulated Medical Waste (RMW), Waste Management and Recycling. Uses the Veterans Health Information \& Technology Architecture (VISTA) to access information in the Medical Center Computer System. Maintains and updates all EMS regulations, polices, instructions, standing memorandums, and guidelines pe1iaining to JCAHO, OSHA, EPA, PA DEP, VACO Environmental Management Technical Procedures for Housekeeping, Waste Management, Linen/Lau:1d1y Services, and Pest Control. Maintains and coordinates all suspense's within EMS. This includes preparing responses including data collection for various suspense and routine reports. Updates EMS policies and memorandums; as required, develops policies and memorandums for EMS. Assists EMS staff with a full range of human resources requirements including assisting supervisors with projecting staffing needs, writing position descriptions, developing job reviews, preparing performance appraisals and competencies, and drafting disciplinary and adverse actions. Provides administrative support to EMS as a fund control point clerk in support of budget administration and financial systems.Monitors Control Point (CP) funding and submits necessary funding requests. Maintains and tracks all equipment inventories lists (EIL's) for EMS. Maintains 5 year plans and keeps project reports up to date. Prepares Purchase Requests, Equipment Orders as required. Collects data for Statement of Work (SOW) justifications. Assists Assistant Chief in Researching and ordering equipment for EMS. Submits 2237's as need for Control Point and Requisitions. Serves as the EMS Key/Lock Manager. Performs other duties as assigned. Work Schedule: 7:00 am to 3:30 pm, Monday thru Friday Position Description Title/PD\#: Program Support Assistant/PD021230 Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Requirements ---------------- ### Conditions of employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre\-employment requirements (https://www.uscis.gov/i\-9\-central/form\-i\-9\-acceptable\-documents). Effective May 7, 2025, driver's licenses or state\-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 2 year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. ### Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS\-06 grade level: One year of specialized experience (equivalent to the GS\-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS\-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. There is no educational substitution for the GS\-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ### Education This job does not have an education qualification requirement. ### Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community\-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA\-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full\- and part\-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home\-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly\-appointed Federal employee's credit for their job\-related non\-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits ======== A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full\-time, part\-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated ----------------------------- You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received. Required Documents ---------------------- Documents Accepted: DD\-214/ Statement of Service Disability Letter (VA) Resume SF\-50/ Notification of Personnel Action Documents Required: Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF\-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted. Veterans' Preference: Since the Direct\-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position. Applications are accepted online. Applying online will allow you to review and track the status of your application. How to Apply ---------------- All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 07/02/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12991371\. 1\. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2\. Click Submit My Answers to submit your application package. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans\-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0\.5 inches. Consider using 14\-point size font for titles and 10\-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two\-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page\-limit https://www.opm.gov/policy\-data\-oversight/hiring\-information/merit\-hiring\-plan\-resources/applicant\-guidance\-on\-the\-two\-page\-resume\-limit/ ### Agency contact information Rhonda Williams Phone 404\-395\-1210 Email Rhonda.Williams2@va.gov Address Wilkes\-Barre VA Medical Center 1111 East End Boulevard Wilkes\-Barre, PA 18711 US*### Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re\-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. Overview** ------------ Accepting applications Posted today · Apply by 07/02/26 Due by 11:59 p.m. ET on July 2, 2026 Location 1 vacancy in the following location: Wilkes Barre, PA 1 vacancy No matching locations found. Work site options Telework eligible No Remote job No Relocation expenses reimbursed No Salary $45,409 \- $59,031 per year Pay scale \& grade GS 6 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full\-time Travel Required Not required Appointment type Permanent Occupations and job series 0303 Miscellaneous Clerk And Assistant Supervisory status No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Non\-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance. The type depends on the job. Background check type Credentialing * Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number CBSZ\-12991371\-26\-RLW Control number 873829600