Retention/Customer Support Assistant

Overview Join our Agency as a Retention Agent and become a vital part of our customer\-focused organization! In this energetic role, you will engage with clients to strengthen relationships, enhance satisfaction, and foster loyalty. Your proactive approach and excellent communication skills will drive customer retention and contribute to our company’s growth. This paid position offers an exciting opportunity to develop your sales and customer service expertise while making a meaningful impact on our clients’ experiences. Duties Reach out to existing customers via outbound calls to understand their needs and address concerns Develop personalized retention strategies to encourage continued engagement with our services or products Provide exceptional customer support by resolving issues promptly and professionally Maintain accurate records of customer interactions, updates, and follow\-up actions using data entry and CRM tools Utilize strong phone etiquette and communication skills to build rapport and trust with clients Collaborate with team members to share insights, improve retention tactics, and achieve departmental goals Analyze customer feedback and data to identify trends, opportunities for upselling, or areas for service improvement Experience Demonstrated ability in sales, client services, or customer support environments Bilingual or multilingual skills are a plus, especially in English and other languages relevant to our client base Strong computer skills including proficiency in Microsoft Office applications and data entry systems Excellent communication skills with the ability to handle diverse customer interactions professionally Familiarity with phone etiquette, and analysis skills for assessing customer needs Experience in typing accuracy and maintaining detailed records enhances your suitability for this role Join us as a Retention Agent where your enthusiasm meets your expertise! Help us build lasting relationships with our customers while advancing your career in a vibrant, supportive environment. Pay: $17\.50 \- $20\.00 per hour Benefits: On\-the\-job training * Work from home Work Location: Hybrid remote in Spring, TX 77386