Office Administrator

Remote Office Administrator \| Scheduling \& Operations Coordinator (Part\-Time → Full\-Time)AquaCats Mobile Swim School AquaCats Mobile Swim School is seeking a highly organized, detail\-oriented, and dependable Remote Office Administrator to support our growing operations team. This position begins as a part\-time remote role on Tuesdays and Thursdays (10:00 AM \- 6:00 PM EST), with the opportunity to grow into a full\-time Monday\-Friday position for the right candidate. This is an excellent opportunity for someone with experience in administrative support, customer service, scheduling, operations, office management, executive assistance, client relations, project coordination, or virtual assistance. Responsibilities Client Communication \& Customer Service Answer incoming calls, texts, and emails Respond to new client inquiries Provide program information and assist families through the enrollment process Manage client communications and customer service requests Maintain a professional, positive, and solution\-oriented experience for families Scheduling \& Operations Schedule and reschedule swim lessons Coordinate instructor schedules and availability Track makeup lessons and client accounts Coordinate substitute instructors and schedule changes Fill open schedule spots efficiently Support day\-to\-day business operations Instructor Support Communicate with instructors regarding schedules and updates Assist with onboarding new instructors Maintain instructor records and documentation Help ensure instructors have the information and support needed to succeed Billing \& Administrative Support Follow up on billing and payment matters Track outstanding balances and payment information Maintain accurate records within company software systems Update databases, spreadsheets, and CRM systems Assist with operational organization and workflow management Growth, Systems \& Organization Assist with company growth initiatives and operational improvements Help implement new systems, software, and organizational processes Support database migration and data organization projects Identify inefficiencies and recommend process improvements Assist with documenting standard operating procedures (SOPs) Help create structure and accountability across administrative operations Support business scaling efforts as the company expands into new markets Collaborate with leadership on special projects related to growth, organization, and operational excellence QualificationsRequired Excellent verbal and written communication skills Strong organizational and time management abilities Ability to multitask in a fast\-paced environment Detail\-oriented with strong follow\-through Comfortable communicating by phone, text, and email throughout the day Strong computer skills and ability to learn new software quickly Self\-motivated and able to work independently Ability to prioritize tasks and manage multiple moving pieces simultaneously Preferred Administrative Assistant experience Office Administrator experience Scheduling Coordinator experience Customer Service experience Executive Assistant experience Operations Coordinator experience Virtual Assistant experience Experience with CRM systems, scheduling software, spreadsheets, or project management tools Experience supporting a growing small business Ideal Candidate We are looking for someone who takes ownership of their work, communicates proactively, follows through on commitments, and enjoys helping a growing business stay organized and efficient. This is not a simple administrative assistant role. We are looking for someone who enjoys building systems, improving processes, solving problems, and helping a growing company scale. The ideal candidate is highly organized, dependable, resourceful, and excited to contribute to the long\-term success of the business. Growth Opportunity This role is expected to expand into a Monday\-Friday position as the company continues to grow. We are looking for someone interested in becoming a long\-term member of our operations team and helping shape the future of AquaCats Mobile Swim School. For the right candidate, there will be opportunities to take on additional leadership and operational responsibilities as the company expands. Job Details Job Type: Part\-Time Schedule: Tuesday Thursday 10:00 AM \- 6:00 PM EST Remote Experience Preferred: Administrative Support: 1 year Customer Service: 1 year Scheduling/Operations: 1 year * Work Location: Remote Pay: From $20\.00 per hour Work Location: Remote