Medical Office Assistant

Business Operations \& Systems Assistant (Psychology Practice \| Hybrid \| Office Assistance \& Growth Role) We are a private outpatient psychology practice in Naperville seeking a highly skilled, exceptionally organized, and technologically strong Business Operations \& Systems Assistant. This is not a front desk or basic administrative role. We are looking for someone who can own operational systems, manage billing workflows, support financial tracking, and help streamline the business side of a growing clinical practice. This role is ideal for someone who thinks in systems, numbers, and processes — not just tasks. Position Overview Part\-time (20–25 hours/week to start) Potential to grow into full\-time based on performance Hybrid role (minimum 2 on\-site days/week required) Location: Naperville, IL (800 W 5th Avenue) Core Responsibilities (High\-Ownership Role) You will be responsible for supporting and improving the operational backbone of the practice, including: Full calendar and scheduling management across providers Insurance verification, billing workflows, claims tracking, and follow\-up Revenue cycle support and basic financial/operations tracking Patient intake systems and documentation flow management Managing EHR / practice management systems (end\-to\-end ownership of workflows) Handling patient communication with professionalism and structure Identifying inefficiencies and improving systems and processes Supporting light business operations, reporting, and administrative strategy Assisting with digital operations, systems organization, and practice scaling support What We Are Looking For (Strict Requirements): Prior experience in a medical, mental health, or healthcare practice is required Strong experience with billing, insurance, or revenue cycle management High\-level computer literacy and ability to learn systems quickly Strong understanding of structured workflows, scheduling systems, and operational logic Excellent written and spoken English Ability to work independently without supervision and take full ownership of tasks Strong attention to detail and comfort working with data, numbers, and systems Preferred Experience (Strong Plus) Experience in psychology or outpatient mental health settings Familiarity with platforms such as Office Ally, SimplePractice, TheraNest, or similar Basic accounting or bookkeeping experience Experience in operations, office management, or business support roles Exposure to digital systems, automation, or process improvement Light marketing / business development support experience The ideal candidate: Naturally brings structure, clarity, and order to complex workflows Thinks in systems rather than isolated tasks Is highly dependable, proactive, and internally motivated Can manage operational complexity without constant direction Understands that accuracy, consistency, and follow\-through are non\-negotiable Feels comfortable acting as a right\-hand operations support partner We are not looking for a receptionist, entry\-level assistant, or someone seeking a basic office job. We are looking for someone who can reduce operational load at a high level and help the practice function more efficiently and intelligently. Compensation $21–$29/hour, depending on experience, skill level, and demonstrated operational ability. To Apply Please submit: Resume Brief summary of relevant healthcare operations/billing experience Description of systems, workflows, or processes you have managed or improved Pay: $21\.00 \- $29\.00 per hour Benefits: Flexible schedule Opportunities for advancement Work from home Work Location: In person