Customer Service Representative

Contractor Opportunity: Health Admin Services Rep. Location:Hybrid Position Engagement Type:Contractor via Third\-Party Supplier Contracting Entity:Accenture Supplier of Record:BCforward Start Date: 7/16/2026 Duration:12 Months with potential for extension About the Role We are seeking qualified contractors to fulfill the role of an Customer Service Representative\- OHI Call Center., who will play a critical role in ensuring accurate health insurance information is captured and maintained. This position involves proactive outreach to insurance carriers, meticulous data entry and adherence to quality standards. Your work directly supports compliance and operational efficiency, making you an essential part of the team. This opportunity is open to individuals located in San Antonio TX and surrounding areas. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be Monday \- Friday, in which candidate must be available to work an 8\-hour shift between 7:00 AM to 4:00 PM Central Time. 3 days in office 2 days remote Contractors will be engaged and paid by a third\-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes. Key Responsibilities Core Duties Make outbound/inbound calls to health insurance carriers to verify private health insurance details. Collect and confirm policy information through phone and web\-based verification. Accurately enter insurance data into the Third Party Liability (TPL) database. Conduct special research and assist with additional tasks as assigned. Deliverables or Project Scope Maintain a quality score of 98% or higher for all verification and data entry tasks. Ensure timely and accurate updates to client records in the system. Complete verification processes within established turnaround times. Support compliance by observing professional standards of conduct. Collaboration Tools or Platforms TPL Database for insurance data entry and tracking Health Insurance Carrier Web Portals for policy verification Internal Communication Tools (e.g., email, chat platforms) for team coordination Reporting Dashboards for monitoring quality and productivity metrics Qualifications High School Diploma or GED equivalent Minimum of 2\+ years' experience in Customer Service in a call center environment Minimum of 2\+ years' experience in data entry and navigation of web portals 1 year experience with Microsoft Office Preferred Qualifications Strong verbal and written communication skills for professional interaction Problem\-solving abilities and attention to detail Organizational and time\-management skills to handle multiple tasks efficiently Analytical and research skills for accurate verification Ability to track projects for timely follow\-up and completion How to Apply Please register and submit your resume atAvature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps. Compliance Notes This is a contractor role administered through a third\-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture. The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances. Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States. Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture. Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is: In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or action, or Consistent with Accenture’s legal duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications here. Please readAccenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process. Compensation Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience. As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below. We anticipate this contractor role will be posted until 6/26/2026\. BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer\-provided group life, voluntary life insurance, short\-term disability, long\-term disability, and 401k. See more information on our benefits here: https://www.bcforward.com/bcforward\-benefits/ Location Hourly Range California $21 – $27 Colorado $19 – $24 Cleveland, OH $17 – $22 District of Columbia $22 – $28 Illinois $19 – $24 Maryland $21 – $26 Maine $18 – $23 Massachusetts $22 – $27 Minnesota $19 – $24 New York $22 – $28 New Jersey $21 – $27 Virginia $20 – $25 Washington $23 – $29 Drug\-Free Workplace Accenture maintains a drug\-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited. Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law. Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third\-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement. Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities. Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.